Christopher Panozzo
Lake Worth,FL
Summary
Dynamic hospitality professional with a proven track record, excelling in Forbes 5-Star service and conflict resolution. Adept at enhancing guest satisfaction and team collaboration, I thrive in fast-paced environments, ensuring efficient operations and exceptional customer engagement.
Overview
1
1
year of professional experience
Work History
Host/Food Runner
Eau Palm Beach Resort & Spa
Manalapan, FL
02.2025 - Current
- Enhanced guest satisfaction by promptly handling inquiries and resolving issues, in line with Forbes 5-Star dining standards.
- Collaborated with team members to enhance overall dining experience for guests.
- Facilitated operations by providing assistance across departments.
Skills
- Time management
- Communication skills
- Team collaboration
- Forbes 5-Star service
- Conflict resolution
- Customer engagement
Certificates & Education
Project Management Ready® Certificate – Project Management Institute (PMI)
Entrepreneurship Certificate – School District of Palm Beach County
- 3-year program with focus on project management.
- Maintained 3.5 GPA
- Selected for internship at The Boca Raton Hotel based on program performance and assessment results.
High School Diploma – Park Vista Community High School, Lake Worth, FL
Accomplishments
Junior Achievement Program
- Taught financial literacy to elementary school students as part of a 3-year commitment.
- Developed and delivered engaging lesson plans of budgeting, saving, and basic economic principles.
- Earned community service hours while making a positive impact on youth education.
Professional Aspirations
- Advance skills in customer service and hospitality to support future goals of hotel management.
- Develop hands-on experience in the food and beverage industry to enhance service excellence.
References
References available upon request.
Timeline
Host/Food Runner
Eau Palm Beach Resort & Spa
02.2025 - Current