Open To Work
Aliesha Nixon
MCALESTER,OK
Summary
Hospitality Professional experienced in enhancing guest satisfaction through effective seating organization and service optimization. Achieved smooth operations by welcoming guests and balancing server loads while managing diverse business requirements. Focused on promoting positive dining experiences in fast-paced environments through collaboration and efficient task prioritization.
Overview
2
2
years of professional experience
Work History
Host/Food Runner
Chili's Bar and Grill
McAlester, Oklahoma
07.2024 - Current
- Greeted and seated guests promptly upon arrival.
- Provided excellent customer service by anticipating customer needs.
- Assisted guests with menu inquiries and special requests.
- Handled guest complaints with professionalism and care.
- Streamlined reservation system to optimize table allocation and reduce wait times.
- Coordinated with servers to ensure smooth dining experience.
- Maintained cleanliness and organization of entrance area.
- Trained new hosts on procedures and customer service standards.
- Collaborated with team to streamline seating during peak hours.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Offered seating and special accommodations to customers based on their preferences.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Conducted service walk-throughs to assess guest satisfaction and communicate specific needs to serving and bussing staff.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Built positive relationships with other front-of-house and kitchen staff.
- Monitored seating availability and guest flow using computer-based and mobile reservation software.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
Cashier
McDonald's
Eufaula, OK
03.2024 - 07.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register, processing customer transactions efficiently.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Ensured accurate cash handling and balanced register at shift end.
- Handled customer inquiries, providing friendly and helpful service.
- Engaged with customers, promoting special offers and menu items actively.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company policies for food safety and hygiene consistently.
- Assisted in food preparation, following safety and quality standards.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
Education
McAlester High School
McAlester, OklahomaSkills
- Order processing
- Seating management
- Customer service
- Guest feedback
- Team collaboration
- Time management
- Conflict resolution
- Communication skills
Languages
English
Native/ Bilingual
Affiliations
- Fishing
- Family time
- Softball
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeSalary Range
$12/hr - $1000/hrTimeline
Host/Food Runner
Chili's Bar and Grill
07.2024 - Current
Cashier
McDonald's
03.2024 - 07.2024
McAlester High School