Michael Hall
Houston,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Fire Direction Control Specialist
Texas Army National Guard
10.2023 - Current
- Monitored, adjusted, and recorded all changes to mission parameters.
- Developed procedures to ensure effective communication between Fire Direction Control Centers and supported elements.
- Maintained updated knowledge through continuing education and advanced training.
Assistant Manager
Sweetwater Pools INC
Houston, Texas
07.2021 - 08.2023
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
- Ensured the safety of patrons by enforcing pool rules and responding promptly to emergency situations.
Head Lifeguard
SwimHouston Pool Management LLC
Katy, Texas
06.2021 - 08.2022
- Ensured safety of swimmers by monitoring activities in the pool area and intervening when necessary.
- Maintained cleanliness of the pool deck, locker rooms, and other areas associated with the aquatic facility.
- Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.
- Provided emergency response for medical or other emergencies as needed.
- Coordinated scheduling of shift rotations amongst lifeguard staff members to ensure adequate coverage at all times.
Education
High School Diploma -
Cypress Ridge High School
05.2023
Skills
- Problem Solving Prowess
- Team leadership abilities
- Critical thinking aptitude
- Emergency Management
- Pool operations
- Lifeguard training
- Pool Maintenance
- Physical Fitness
- Customer Service
- Time Management
- Professionalism
- CPR/AED
- Task Prioritization
- Active Listening
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Fire Direction Control Specialist
Texas Army National Guard
10.2023 - Current
Assistant Manager
Sweetwater Pools INC
07.2021 - 08.2023
Head Lifeguard
SwimHouston Pool Management LLC
06.2021 - 08.2022
High School Diploma -
Cypress Ridge High School