Experienced D2C sales professional with a strong record in inbound and outbound calling, objection handling, and first-call closes. Ranked in the top 20% for annual closing percentage while driving customer value and quota results.
Overview
12
12
years of professional experience
Work History
VSC Sales Representative
APC Automotive Product Consultants
Chesterfield, MO
10.2021 - Current
Sell vehicle service contracts to customers through 500+ nationwide dealerships and 30+ administrators, including Endurance Dealer Services and Nissan Security+Plus.
Utilize sales and closed ended objection rebuttal scripts designed for first call closes.
Ranked in top 20% of company annual sales closing percentage.
Direct Marketing Sales Associate
Vehicle Assurance
Saint Charles, MO
05.2017 - 10.2021
Handled high-volume warm inbound consumer direct mail leads, presenting tailored direct marketing automobile service contracts.
Guided customers through contract terms, coverage tiers, and payment options for clear understanding and customer satisfaction.
VSC Sales Associate
American Automotive Service Solutions
Wentzville, Missouri
06.2016 - 04.2017
Generated sales for vehicle service contracts through targeted direct marketing to qualified customers.
Reviewed factory warranty gaps during needs analyses and explained mechanical repair costs clearly to customers.
Service Plan Specialist
AutoAssure
O'Fallon, Missouri
06.2014 - 06.2016
Supported vehicle service contract direct marketing sales by applying knowledge of component failures and related repair costs.
Used value-building methods to explain repair scenarios through customer discovery questions.
Education
Property And Casualty Lisense - Insurance
Missouri Department of Insurance
Jefferson City, MO
05-2022
Bachelor of Science - Business Administration/Recreational Studies
Southwest Missouri State University
Springfield, MO
05-1990
Skills
Direct-to-Consumer (D2C) Sales
Inbound and Outbound Calling
Objection Handling and Closing
Lead Qualification and Nurturing
Consultative Selling Strategies
Customer Retention and Value Presentation
Quota Attainment and Commission Focus
Timeline
VSC Sales Representative
APC Automotive Product Consultants
10.2021 - Current
Direct Marketing Sales Associate
Vehicle Assurance
05.2017 - 10.2021
VSC Sales Associate
American Automotive Service Solutions
06.2016 - 04.2017
Service Plan Specialist
AutoAssure
06.2014 - 06.2016
Property And Casualty Lisense - Insurance
Missouri Department of Insurance
Bachelor of Science - Business Administration/Recreational Studies