Michael Hannah
Vandalia
Summary
Experienced Field Service Technician specializing in equipment maintenance, diagnostic testing, and technical troubleshooting. Proven ability to minimize customer callbacks through effective preventative maintenance and on-site training.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Field Service Technician III
NCRAtleos
Vandalia
07.2018 - Current
- Installed and maintained various NCRAtleos equipment at customer locations.
- Diagnosed technical issues and performed repairs on NCRAtleos devices.
- Provided on-site training for customers on equipment usage and maintenance.
- Collaborated with team members to troubleshoot complex service problems.
- Managed inventory of replacement parts for timely repairs and servicing.
- Documented service visits in NCRAtleos database for record-keeping.
- Communicated effectively with clients to understand service needs and expectations.
- Completed all necessary paperwork for service calls in a timely manner.
- Ensured compliance with safety standards during all field operations.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Drove and maintained company vehicle, keeping in peak condition.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Disassembled defective machines for repair or replacement of parts.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Trained customers on equipment after installation.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Maintained equipment performance by cleaning and lubricating components.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
Field Service Technician II
NCRAtleos
Vandalia
01.2006 - 07.2018
- Installed and maintained various NCRAtleos equipment at customer locations.
- Diagnosed technical issues and performed repairs on NCRAtleos devices.
- Provided on-site training for customers on equipment usage and maintenance.
- Collaborated with team members to troubleshoot complex service problems.
- Managed inventory of replacement parts for timely repairs and servicing.
- Documented service visits in NCRAtleos database for record-keeping.
- Ensured compliance with safety standards during all field operations.
- Communicated effectively with clients to understand service needs and expectations.
- Completed all necessary paperwork for service calls in a timely manner.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Drove and maintained company vehicle, keeping in peak condition.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Disassembled defective machines for repair or replacement of parts.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Trained customers on equipment after installation.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Responded promptly to emergency service requests from clients.
- Maintained equipment performance by cleaning and lubricating components.
- Performed troubleshooting on electronic circuits and systems.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Performed annual and preventive system service maintenance.
- Communicated with vendors, upper management, and peers.
Education
Associate of Applied Science -
ITT Technical Institute
Dayton, OH06-2004
Skills
- Equipment maintenance
- Diagnostic testing
- Technical troubleshooting
- Preventative maintenance
- On-site training
- Customer relationship management
Certification
CompTia A+
Timeline
Field Service Technician III
NCRAtleos
07.2018 - Current
Field Service Technician II
NCRAtleos
01.2006 - 07.2018
Associate of Applied Science -
ITT Technical Institute