Michael Happ
Springhill,FL
Summary
Accomplished Parts Advisor with a proven track record at Ford, enhancing customer satisfaction and increasing sales revenue through expert knowledge in automotive parts and exceptional problem-solving skills. Mastered proprietary software, excelling in operations management and customer service, while mentoring new staff to achieve company goals. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Knowledgeable and proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Overview
10
10
years of professional experience
Work History
Assistant Parts Manager
Bill Currie Ford
09.2024 - Current
- Managed inventory levels and ensured timely procurement of parts to meet operational demands.
- Streamlined parts ordering processes, enhancing communication with suppliers for improved delivery times.
- Led training sessions for new staff on inventory management systems and best practices.
- Analyzed sales data to forecast demand and adjust inventory strategies accordingly.
- Coordinated with service departments to prioritize parts availability for customer repairs.
- Implemented quality control measures that reduced discrepancies in parts received versus ordered.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
- Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
- Coordinated with other departments to ensure seamless interdepartmental communication and collaboration on shared objectives.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Parts Advisor
Ford Of Port Richey
01.2022 - 09.2024
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
Parts Advisor /Assistant Manager, Customer Service
Karl Flammer Ford
01.2016 - 01.2022
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Managed parts inventory using Ford's proprietary software to ensure accurate stock levels.
- Provided technical support to customers and service technicians, enhancing overall satisfaction.
- Collaborated with service department to streamline parts ordering process, reducing turnaround time.
Education
No Degree -
Ford Stars Training
N/A No Degree - Parts Leadership
Morgan Auto Manager School
Tampa, FL01.2024
High School Diploma -
Hudson High School
Hudson, FL01.2015
Skills
Automotive Industry Knowledge
Parts Cataloging
Warehouse Operations
Shipping procedures
Customer Service
Problem-solving skills
Invoice Processing(Ford Statement and dealer invoices)
Operations Management
Parts claim processing procedures
Up-Time report
OWS navigation
EV battery ordering and processing
Reynolds
Dealertrack
Recon
Xtime
Accomplishments
Through the Years of working at ford, I have learned the process of doing all ford return claims, RIM returns, RIM orders, and 700 tag Ford warranty. I have learned how to do a lot of clerical work; including Parts invoices, statements and reports. I am very knowledgeable about counter person tasks and fast on the catalog with base numbers, VOR cases, COPIS cases, EMR upgrades, and locating parts efficiently for Technicians to turn bays quicker and improve shop flow.
Timeline
Assistant Parts Manager
Bill Currie Ford
09.2024 - Current
Parts Advisor
Ford Of Port Richey
01.2022 - 09.2024
Parts Advisor /Assistant Manager, Customer Service
Karl Flammer Ford
01.2016 - 01.2022
No Degree -
Ford Stars Training
No Degree - Parts Leadership
Morgan Auto Manager School
High School Diploma -
Hudson High School