Michael Hardiman
Phoenix,AZ
Summary
Accomplished Flight Attendant offering over 16 years in domestic and international commercial airline industry. Accustomed to performing well in fast paced and deadline driven business environments. Dedicated to exceptional customer service, while offering strong work ethic and flexible schedule.
Overview
25
25
years of professional experience
Work History
Client Advisor
Neiman Marcus
09.2023 - Current
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Helped clients on fashion topics and best combinations.
- Providing extensive customer service to all guest.
- Collaborated with clients to develop customized wardrobes.
Ramp Agent
MOD Jets
06.2022 - 08.2023
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 2-4 daily flights.
- Connected electrical power unit and hoses to aircraft.
- Refueled daily aircraft for arrival and departure flights.
- Coordinated ground crew activities to complete objectives on schedule.
Flight Attendant
Southwest Airlines
11.2004 - 09.2020
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures.
- Clearly explained and demonstrated safety and emergency procedures to 100+ passengers prior to takeoff multiple times day.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Administered first aid to passengers experiencing medical emergencies.
Afterschool Counselor
City Of Phoenix Parks And Recreation
05.2000 - 09.2004
- Facilitated constructive and regular communications between educators and parents.
- Collaborated with educators, school administrators and external professionals in development of Individualized Education Plans/Programs (IEPs).
- Provided referrals for community resources and mental health professionals for families and students.
- Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects.
- Maintained safety and security of all youth, caring for 80-100 children daily.
Education
Scottsdale Executive Flight School
Scottsdale, AZ05.2022
Associate of Arts - History Teacher Education
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2002
High School Diploma -
Desert Vista High School
Phoenix, AZ05.1999
Skills
- Creative problem solving
- Service standard compliance
- Conflict resolution
- Emergency care
- Loading and unloading
- Stocking
- Heavy lifting
- Analytical skills
- Environmental and situational awareness
- Customer relations
Timeline
Client Advisor
Neiman Marcus
09.2023 - Current
Ramp Agent
MOD Jets
06.2022 - 08.2023
Flight Attendant
Southwest Airlines
11.2004 - 09.2020
Afterschool Counselor
City Of Phoenix Parks And Recreation
05.2000 - 09.2004
Scottsdale Executive Flight School
Associate of Arts - History Teacher Education
Maricopa Community Colleges - Phoenix College
High School Diploma -
Desert Vista High School
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