Michael Harding

• Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
• Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
• Eliminated customer service issues by quickly resolving disputes and correcting problems.
• Watched closely to catch errors and notified surveillance of irregularities.
• Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
• Oversaw area games to maintain security and compliance.
• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Learned and followed company procedures to maintain consistency and standards.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

• Monitored market trends and developed strategies to capitalize on potential opportunities.
• Executed bilateral trading opportunities to increase revenue.
• Made fast decisions based on fluctuating markets.
• Devised detailed hedge and trade strategies for specific trades.

See above for duties and responsibilities

See above for duties and responsibilities for table games dealer