Michael Harris
Elkton,MD
Summary
Dynamic Management with a proven track record enhancing operational efficiency and customer satisfaction. Skilled in compliance management and fostering teamwork, I implemented cost-saving processes and developed training programs, achieving significant performance improvements and driving revenue growth.
Overview
1
1
Certification
Work History
Driver
Delta Automotive Services
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Damage free for my entire span of working at Delta Automotive Services
Driver Trainer
United Roads Services
Romulus MI
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
Operations Manager
MBM
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Sales Coordinator
Wright Brothers Logging
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
Regional Operations Manager
Posi Grip
Aberdeen, MD
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Developed processes to save on costs and prevent losses.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Enforced compliance with local, state and federal regulations and company standards.
- Maintained high safety standards throughout the region, minimizing accidents and incidents.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Implemented sustainability initiatives, reducing region's environmental impact and operational costs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Attendee - Business Administration And Management
Shepherd University
Shepherdstown, WVBusiness Technology - Business Administration And Technology
Harper’s Ferry Civilian Conservation Center
Harpers Ferry, WVSkills
- Operational efficiency
- Excellent interpersonal skills
- Warehouse management
- Maintenance scheduling
- Key performance indicators
- Transportation management
- Federal regulations
- Compliance management
- Workforce planning
- Report writing experience
- Expense tracking
- Budgets
- Delivery fleet management
- Performance improvements
- Attentive to customers demands
- Aggressive sales tactics
- Marketing and advertising
Certification
A+ Computer Technology
Proficient in Microsoft Office
Timeline
Driver
Delta Automotive Services
Driver Trainer
United Roads Services
Operations Manager
MBM
Sales Coordinator
Wright Brothers Logging
Regional Operations Manager
Posi Grip
Attendee - Business Administration And Management
Shepherd University
Business Technology - Business Administration And Technology
Harper’s Ferry Civilian Conservation Center