Guadalupe Rivera
Kermit,TX
Summary
Dynamic leader with a proven track record at Walmart, enhancing team productivity and customer satisfaction through effective communication and problem-solving skills. Excelled in staff management and operational efficiency, fostering a culture of excellence and safety. Demonstrated adaptability and professionalism, achieving significant improvements in workflow and customer relations.
Overview
10
10
years of professional experience
Work History
Driver
Instacart
10.2021 - 11.2024
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Customer Service Lead
Self-employeed
12.2017 - 08.2021
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
- Greeted customers and listened closely to problems described to determine solutions.
Supervisor
Walmart
10.2014 - 08.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Evaluated customer needs and feedback to drive product and service improvements.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Education
High School Diploma - High School
Salinas High
Salinas, CA08.1995
Skills
- Customer service
- Employee motivation
- Decision-making
- Analytical thinking
- Safety protocols
- Documentation and reporting
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
- Organizational skills
- Professionalism
- Reliability
- Self motivation
- Operational efficiency
Accomplishments
- Supervised team of 20 staff members.
- Achieved excellent Customer reviews by completing deliveries with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Driver
Instacart
10.2021 - 11.2024
Customer Service Lead
Self-employeed
12.2017 - 08.2021
Supervisor
Walmart
10.2014 - 08.2017
High School Diploma - High School
Salinas High
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