Michael Harris
Davie
Summary
I have several years of field experience with AT&T working as both a Fiber Technician and Wire Technician. My background includes fusion splicing (ribbon and loose-tube), fiber characterization, SFP installation, mainline restoration, and troubleshooting transport and lightwave issues. I’ve performed new installs and repairs for fiber and copper services, scoped and cleaned connectors, cleared alarms in RT cabinets, and worked independently on complex field jobs. I’m bucket-truck certified, experienced with test equipment like OTDRs and power meters, and comfortable working aloft, in confined spaces, and in all weather conditions. I bring strong problem-solving skills, technical proficiency, and a safety-focused mindset to every job.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Wire Technician
AT&T
07.2023 - Current
- Installed and repaired fiber and copper-based internet and voice services for residential and business customers, ensuring proper provisioning and service activation.
- Performed fiber scoping, cleaning, and inspection of connectors, jumpers, and ports to ensure low-loss connections and prevent reflectance or contamination issues.
- Conducted troubleshooting on fiber drops, ONTs, NIDs, jacks, copper pairs, gateways, and Wi-Fi equipment using test meters, scopes, and diagnostic software.
- Completed fiber terminations, light-level checks, and power readings to verify signal integrity and service performance.
- Identified and repaired service-impacting issues such as damaged drops, copper pair faults, bridge taps, noise, and signal degradation.
- Installed and programmed residential and commercial gateways, modems, VoIP systems, and in-premise network equipment.
- Educated customers on equipment operation, network features, and service optimization to ensure a positive installation experience.
- Documented all work performed, including line tests, equipment changes, and service restoration steps, following AT&T standards.
- Worked independently in varied environments (attics, crawl spaces, ladders, exterior walls) while adhering to OSHA and AT&T safety procedures.
- Maintained a clean driving record and safely operated company vehicles, tools, and test equipment during daily field assignments.
Service Technician
AT&T
07.2021 - 07.2023
- Performed fiber optic splicing on both ribbon and loose-tube cable, including mid-span access, buffer tube prep, fusion splicing, OTDR testing, and light-level verification for mainline and distribution routes.
- Conducted fiber characterization (OTDR, iOLM, power meter & light source) to validate signal integrity and ensure compliance with transport and engineering standards.
- Installed, configured, and replaced optical equipment, including SFPs, optics modules, trays, splitters, jumpers, panels, and network interface devices.
- Executed main cable restoration, emergency cut repairs, and network reroutes to maintain continuity and minimize service impact during outages.
- Performed troubleshooting and resolution of transport and lightwave issues, including damaged fiber, bad SFPs, dirty ports, reflectance issues, and fiber route faults.
- Monitored and cleared alarms in RT (Remote Terminal) cabinets, including power failures, battery issues, environmental alarms, and equipment faults.
- Used advanced test equipment—fusion splicer, OTDR, power meters, inspection scopes, and diagnostic software—to validate and restore service.
- Maintained accurate logs, splice documentation, fiber assignment sheets, and engineering records for all completed work.
- Operated a bucket truck (bucket-certified) for aerial fiber installation, troubleshooting, and mainline restoration, safely working aloft in accordance with OSHA and AT&T procedures.
- Worked independently in the field, managing complex repairs with minimal supervision, including night work, emergency call-outs, and high-priority network restoration.
- Safely operated company vehicle, handled heavy equipment, and worked aloft or in confined spaces following strict safety protocols.
Education
Engineering
Saint Vincent College
Latrobe, PASkills
- Fusion splicing (ribbon & loose-tube)
- Fiber characterization (OTDR, iOLM, light source/power meter)
- Fiber scoping, cleaning & connector inspection
- SFP installation, testing & troubleshooting
- Lightwave/transport diagnostics
- RT cabinet alarm monitoring & clearing
- Power systems & grounding basics
- Reading engineering prints & schematics
- Bucket truck operation (bucket certified)
- OSHA-compliant field operations
- Documentation accuracy & attention to detail
Certification
- Certified Bucket Truck Aerial Lift - AT&T
- Advanced Fiber Optics Training - AT&T
- High Voltage Protection Awareness - AT&T
- Cyber Security - Google
- Basic Electronics - Birla Institute Of Technology
Timeline
Wire Technician
AT&T
07.2023 - Current
Service Technician
AT&T
07.2021 - 07.2023
Engineering
Saint Vincent College