Michael Hartfiel
Lake Wales,FL
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. As well as a, dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
State Certified Correctional Officer
State Of Florida Department Of Corrections
09.2021 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Licensed Security Officer
Contract Work For Walmart
10.2020 - 09.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Contract Customer Service Representative
Omni Interactions INC.
01.2018 - 10.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Associate of Applied Science - Law Enforcement
Rasmussen College
Mankato, MNHigh School Diploma -
Florida Virtual School Flex 9-12
Orlando, FL09.2020
Skills
- Criminal Law
- Continuing Education
- Conflict Resolution Skills
- Weapons
- Data Logging
- Superior Customer Service
Timeline
State Certified Correctional Officer
State Of Florida Department Of Corrections
09.2021 - Current
Licensed Security Officer
Contract Work For Walmart
10.2020 - 09.2021
Contract Customer Service Representative
Omni Interactions INC.
01.2018 - 10.2020
Associate of Applied Science - Law Enforcement
Rasmussen College
High School Diploma -
Florida Virtual School Flex 9-12
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