Michael Harvey
Lockport
Summary
Experienced with managing delinquent accounts and negotiating settlements to recover funds. Utilizes effective communication and investigative skills to resolve account issues. Track record of maintaining compliance with regulations and fostering positive client interactions.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Debt Collector
Firstsource Solutions
205 Bryant Woods S. Buffalo, NY 14228
11.2025 - 01.2026
- Managed accounts receivable processes to ensure timely collection of outstanding debts.
- Implemented effective communication strategies to engage with customers regarding payment arrangements.
- Analyzed customer accounts to identify trends in payment behavior and optimize collection efforts.
Package Delivery Driver
Amazon (Nexus)
800 Riverwalk Parkway, North Tonawanda
06.2025 - 08.2025
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Navigated diverse routes using GPS technology to optimize delivery times.
- Communicated with customers to ensure satisfaction and resolve delivery issues.
- Maintained vehicle cleanliness and performed routine maintenance checks regularly.
Training Non-Commissioned Officer
United States Army
Anchorage, AK, United States
01.2016 - 05.2022
- Salary: 3,200.00 USD Per Month
- Hours per week: 50
- Duties, Accomplishments and Related Skills:
- Maintain training records for over 120 Soldiers and civilians using digital training management system and Microsoft excel.
- Proficient use of Microsoft excel.
- Work directly with supervisor to develop training plan for upcoming events throughout the year.
- Responsible for supervising five Soldiers.
- Supervisor: Mark Sibley (210-860-8905)
- Okay to contact this Supervisor: Yes
Cable Systems Installer
United States Army
Fort Drum, NY, United States
03.2011 - 05.2022
- Salary: 3,000.00 USD Per Month
- Hours per week: 50
- Duties, Accomplishments and Related Skills:
- Experience installing fiber optics, CAT5, and CAT6 equipment
- Skilled in troubleshooting and repairing automation equipment
- Experience in installing, operating, and performing maintenance on multi-functional, multi user equipment
- In depth knowledge of different types of cable distribution systems
- Skilled in assembling and installing modular connectors
- Experienced in inside and outside plant operations
- Supervisor: Patrice Simpson-Martinez (313-539-9705)
- Okay to contact this Supervisor: Contact me first
Warehouse Stocker
Walmart
Mililani, HI, United States
08.2009 - 05.2010
- Salary: 11.00 USD Per Hour
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Responsible for maintaining organization among departments.
- Prepared shipments to be ready to go to stores.
- Operated a forklift.
Composite Technician
An-Cor Industrial Plastics
Tonawanda, NY, United States
06.2006 - 01.2009
- Salary: 10.50 USD Per Hour
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Responsible for rolling ten to twelve-foot fiber glass screens.
- Required to reach monthly quota to satisfy clients.
- Specialized in maintaining a professional
Education
Economics
University At Buffalo
Amherst, NY, United States05-2027
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Niagara County Community College
Sanborn, NY, United States01-2023
Skills
- Debt recovery strategies
- Patience and persistence
- Goal-oriented mindset
- Call center experience
- Proficient with Microsoft Office and Teams
- Stress tolerance
Certification
- Basic Installers Course Fort Huachuca, AZ United States Technical or Occupational Certificate
- Basic Splicing Course Fort Huachuca, AZ United States Technical or Occupational Certificate
- Basic Leaders Course Fort Hood, TX United States Technical or Occupational Certificate 02/2015
- Unit Prevention Leader Fort Richardson, AK United States Technical or Occupational Certificate
- Master Resilience Trainer Fort Wainwright, AK United States Technical or Occupational Certificate
Clearance
(Expired) Top-Secret Clearance, Secret Clearance
Job Related Training
- (UPL) Unit Prevention Leader for the Army Substance abuse program.
- Master Resilience Trainer
- Conducted Urine analysis for ten percent of the company every month.
- Physical Security Manager
- Maintained, updated, and safeguarded codes for multiple volts
Timeline
Debt Collector
Firstsource Solutions
11.2025 - 01.2026
Package Delivery Driver
Amazon (Nexus)
06.2025 - 08.2025
Training Non-Commissioned Officer
United States Army
01.2016 - 05.2022
Cable Systems Installer
United States Army
03.2011 - 05.2022
Warehouse Stocker
Walmart
08.2009 - 05.2010
Composite Technician
An-Cor Industrial Plastics
06.2006 - 01.2009
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Niagara County Community College
Economics
University At Buffalo