Michael Hawkins
Lithonia,Georgia
Summary
Enterprising and successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Hawkins Vending
Lithonia
10.2020 - Current
- Manage staff, preparing work schedules and all customer service demands/inquiries Negotiate and close location contracts with vendors Managing inventory levels and collected data for market research to stock the latest inventory
- Key administrator in the development of annual business plans, forecasts, and budgets as well as short and long-term growth strategies
- Overseeing all finances including accounts payable/accounts receivable and all required federal and state government filings.
Director of Communications/Assistant Coach
Southwest DeKalb School Basketball Program
Lithonia
08.2012 - Current
- Assists Head Mens Basketball Coach with oversight of student athletes conduct both on and off the court, assists with conflict resolution, development of positive interpersonal relationships and ensure rules and regulations compliance
- Travel to scout opponents and develop scouting report (statistics, results, rosters) Oversees day-to-day basketball and game-day communications Generate exposure and initiate media interest for SWD Basketball by developing and executing opportunities and proactively pitching story ideas Serve as media liaison between coaches, players, and media Coordinate and publish content on all SWDs social media Pages (Facebook, Twitter, Instagram, TikTok) Twitter: @SWDBasketball IG: @SWDBasketball
Team Leader Manager
CDC Federal Credit Union
Chamblee, GA
05.2012 - Current
- Supervise the day-to-day operational functions of the branch to include customer service calls
- Manage growing customer base through internal and external marketing programs
- Develop and grow business and consumer relationships
- Comply with all department and company policies, procedures, and regulations
- Obtains member's data before arrival when possible for appointments.
- Greets customers in a timely and friendly manner.
- Process online messages, application and credit card transactions
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Relay to our customers on the care of their accounts and what is needed to be done to avoid fees.
- Monitor teller's productivity.
- Perform team meetings.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
Education
Bachelor's - Business Management in Specialization in Management
American Intercontinental University at Atlanta, GA
05.2009
Associate's - Business Administration in Business
American Intercontinental University at Atlanta, GA
05.2007
Skills
- Customer and Personal Service Oriented
- Microsoft Office Products
- Judgment and Decision Making
- Management Coordination
- Sales and Marketing Management
- Attention to Detail
- Negotiation
- Critical Thinking
- Complex Problem Solving
- Payment Processing
- Technical Support
- Vendor Relations
Timeline
Owner/Operator
Hawkins Vending
10.2020 - Current
Director of Communications/Assistant Coach
Southwest DeKalb School Basketball Program
08.2012 - Current
Team Leader Manager
CDC Federal Credit Union
05.2012 - Current
Bachelor's - Business Management in Specialization in Management
American Intercontinental University at Atlanta, GA
Associate's - Business Administration in Business
American Intercontinental University at Atlanta, GA
Similar Profiles
AUSTIN RUSHTONAUSTIN RUSHTON
Maintenance Technician at Hawkins Chemical Company, HawkinsMaintenance Technician at Hawkins Chemical Company, Hawkins
Samantha FultonSamantha Fulton
Service Technician at Innovative Vending Solutions - Automated Retail And Custom Vending MachinesService Technician at Innovative Vending Solutions - Automated Retail And Custom Vending Machines
Jennifer HatchJennifer Hatch
Dispatcher Office Assistant at Canteen Vending/ D&R Star & VendingDispatcher Office Assistant at Canteen Vending/ D&R Star & Vending
MARIA HEWITTMARIA HEWITT
Operation Specialist at 90 Degree Benefits/Blue Cross Blue ShieldOperation Specialist at 90 Degree Benefits/Blue Cross Blue Shield
Darius D. WalkerDarius D. Walker
Manager/Licensed Master Barber at PTB LLC,Manager/Licensed Master Barber at PTB LLC,