Michael Haynes
Jeffersonville,IN
Summary
Dynamic Store Manager with a proven track record at Seal Master, excelling in client support and team leadership. Enhanced customer satisfaction and increased sales revenue through effective problem-solving and outstanding communication. Skilled in inventory management, fostering a positive work environment, and driving operational success in fast-paced settings.
Knowledgeable Rental Sales Professional with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
8
8
years of professional experience
Work History
Store Manager at Seal Master
Seal Master
06.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Sales Representative
Seal Master
06.2017 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Cultivated deep understanding of product features to answer questions and overcome objections.
Education
No Degree - Business
Indiana University Southeast
New Albany, IN05-1994
Skills
- Client support
- Team leadership
- Inventory management
- Outstanding communication skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
Timeline
Store Manager at Seal Master
Seal Master
06.2018 - Current
Sales Representative
Seal Master
06.2017 - Current
No Degree - Business
Indiana University Southeast
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