Michael Hedges
Waltham,MA
Summary
Enter for role
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Investigator
The Phia Group
Canton, MA
05.2024 - 10.2024
- Worked on a team to effectively handle tasks
- Provided clients with accident details, payment ledgers, police reports, etc.
- Reviewed plan documents for possible exclusions
- Drafted, mailed, and faxed correspondence
- Called insurance carriers & members for accident details
- Verified first party, worker's compensation, third party and/or attorney representation
Host, Expeditor, Server
Sea Dog Brewing
Orono , ME
05.2022 - 10.2023
- Provided excellent customer service by anticipating customer needs.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Warehouse Assistant
1800-Radiator & A/C
Woburn, MA
06.2018 - 08.2019
- Received and processed incoming orders, ensuring accuracy of information.
- Verified stock inventory levels and maintained records of items shipped and received.
- Organized materials on pallets according to size, weight, and type of item.
- Answered incoming calls and directed them to the appropriate department or individual.
Education
Bachelor of Arts - Communications
University of Maine
Orono, ME08-2024
Skills
- Visual communication
- Public relations and marketing
- Customer service
- Subrogation
- Data analysis
- Microsoft Excel
- Microsoft Word
- Adobe InDesign and Photoshop
- Public speaking
Certification
- MO 210
Timeline
Case Investigator
The Phia Group
05.2024 - 10.2024
Host, Expeditor, Server
Sea Dog Brewing
05.2022 - 10.2023
Warehouse Assistant
1800-Radiator & A/C
06.2018 - 08.2019
Bachelor of Arts - Communications
University of Maine