MICHAEL HENDERSON
Roseville,CA
Summary
Results-driven Senior professional known for unparalleled productivity and efficiency in completing tasks. Specialize in strategic planning, process improvement, and team leadership. Excelling in communication, problem-solving, and adaptability, ensuring smooth operation and effective team management. Operationally managed over 1,700 employees, personally responsible for a P&L of over $10 million. Military veteran (Master Sergeant, USMC), OSHA Certified, and holds an MBA from Pepperdine University.
Overview
27
27
years of professional experience
Work History
Store Manager
Walgreens
Folsom, California
08.2022 - 10.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Senior Operations Manager (Contract)
Wineshipping
Vacaville, CA
10.2021 - 08.2022
- Consolidated and Velocity slotted 8,000 pallets (8.3 million bottles), into building storage that led to a 40% increase in replenishment rate and 15% increase in Units Per Labor Hour (UPLH)
- Developed performance / process KPI’s and SWI’s which improved communications and receiving by 20%
- Developed Safety SOP’s and training program increasing overall safety by 80%
- Developed and promoted 3 internal managers, recruited, and hired 3 external managers
- Established procedures for tracking inventory levels, ordering supplies, and managing warehouse space.
Regional Site Lead for Field Operations
Color
Northern California Region
05.2021 - 10.2021
- Promoted from Site Lead to Regional Site Lead in the first 90 days of working for Color
- Assisted with establishing Standard Operating Procedures regarding accountability, clinical operations, and safety
- Planned coordinated the logistics, administration, safety, and scheduling of more than 500 personnel in accordance with state and county regulations that lead to the establishment of over 50 mobile vaccination sites that led to over 10,000 Californians becoming vaccinated
Operations Manager
Target
Woodland, CA
09.2020 - 05.2021
- Improved shift productivity metrics of Automated Receiving Technology (ART), by 10% via extensive productivity and quality coaching techniques, leaner staffing, and proper trailer slotting procedures while maintaining the highest safety metrics across all Inbound shifts
- Directed the strategic volume planning, forecasting, staffing, and productivity analysis of 100+ skillful team members
- Responsible for 4 different receiving processes including the most impactful Target DC Supply Chain Solution – Automated Receiving Technology (ART)
- Routinely in charge of receiving and efficiently redirecting 300,000+ cartons or 1.5mil units on a weekly basis and servicing 90 stores in the Northern California Region
- Conducted change management for over 100+ team members on their productivity and safety throughout inbound operations via a service-based approach, focused on training, coaching, and mentoring team members
Branch Operation Leader / Branch Manager
Willscot
West Sacramento, CA
12.2018 - 09.2020
- Increased Branch Safety rating by 64% of a newly acquired branch in the first 10 months
- Managed a P&L of over $10M and $20M in assets and oversaw 1,000+ deliveries and returns annually
- Maintained an EBITDA margin of over 55%, Increased Customer Service NPS by over 12%
- Trained, mentored, coached, and developed team members, developing six best practices adopted by the region
Production Supervisor
Willscot
Los Angeles, CA
05.2018 - 12.2018
- Designed and implemented a team approach to over 50 employees that was adopted as a Regional Standard
- Increased work order production by over 38% through reducing overtime, proper staffing, and operational planning
- Led Branch Safety Improvement through training, empowerment, and supervision by over 10% in my 1st three months
Assistant Store Manager
Walgreens
Aliso Viejo, CA
05.2017 - 05.2018
- Empowered and Provided mentorship to 20+ employees, providing excellent customer service and NPS
- Ensure pharmacy and retail logistics valued at $1M+ were ordered, maintained and accounted for daily
- Ensure all scheduling, payroll, and expenditures were accounted for and within budget
Specialist
Apple
Temecula, CA
02.2015 - 05.2017
- Delivered strong and passionate customer experiences through strong listening and communication skills
- Advised and assisted several customers with sales as well as troubleshooting and solving technical issues
Operations Chief / Master Sergeant
United States Marine Corps
Various Locations
06.1996 - 05.2014
- Scheduled training areas, coordinated logistics such as food, water, ammunition, supplies, and transportation to sustain 134 people for a period of 3-6 months; accountable for all personnel and equipment valued at $60M+
- Provided leadership training for safety, and personal and professional development of 134 personnel and officers
- Advised the Company Commander on personnel welfare, training, operations, and logistics; provide recommendations on production, maintenance, and employment of vehicles, equipment, and weapons
- Led 36 Marines in over 50 combat and security operations while serving in a position above pay grade as Platoon Commander during Operation Iraqi Freedom 2 and awarded the Navy and Marine Corps Commendation Medal
- Accounted for $3.4M in serialized equipment, weapons, and vehicles, maintaining 100% accountability for 1.5 years earning the Navy and Marine Corps Achievement Medal
Marine Recruiter/Marketing & Sales
United States Marine Corps
Various Locations
- Identified, contacted, screened, and recruited qualified individuals to become enlisted Marines; developed, mentored, and prepared candidates for recruit training
- Developed sound and productive plans for recruiting, facilitated mission attainment every month during the reporting period, and successfully contracted 78 applicants over a 3-year period
- Applied effective leadership and efforts to Delayed Entry Program, ensuring the overall mission and attrition exceeded organizational standards
Education
Bachelor of Science - Computer Information Systems, Cyber Security
DeVry University
Chicago, IL03-2025
Masters of Business -
Pepperdine University
Malibu, CA01.2018
Bachelors of Science - Computer Science
California College San Diego
San Diego, CA01.2016
US Marine Corps, Advanced Leadership Academy -
US Marine Corps
Camp Pendleton, CA01.2011
US Marine Corps, Recruiter School -
US Marine Corps
MCRD San Diego, CA01.2006
Skills
- Risk Management
- Problem-Solving
- Strategic Planning
- Initiative / Time Management
- Training & Mentoring
- Leadership development
- Process improvements
- Visionary leadership
- Strategic planning and execution
- Excellent communication
Certificationsawards
- OSHA-10 Hazard Recognition Training for the Construction Industry, CA, 2018
- California College San Diego Dean's List (Cumulative GPA 3.96), 2014-2016
- Network Pro Certification, California College San Diego, CA, 2015
- PC Pro Certification, California College San Diego, CA, 2015
- US Marine Corps, Curriculum Developers Course, Camp Pendleton, CA, 2012
- Undergraduate Certificate, Cybersecurity, DeVry University, 2023
Timeline
Store Manager
Walgreens
08.2022 - 10.2023
Senior Operations Manager (Contract)
Wineshipping
10.2021 - 08.2022
Regional Site Lead for Field Operations
Color
05.2021 - 10.2021
Operations Manager
Target
09.2020 - 05.2021
Branch Operation Leader / Branch Manager
Willscot
12.2018 - 09.2020
Production Supervisor
Willscot
05.2018 - 12.2018
Assistant Store Manager
Walgreens
05.2017 - 05.2018
Specialist
Apple
02.2015 - 05.2017
Operations Chief / Master Sergeant
United States Marine Corps
06.1996 - 05.2014
Marine Recruiter/Marketing & Sales
United States Marine Corps
Bachelor of Science - Computer Information Systems, Cyber Security
DeVry University
Masters of Business -
Pepperdine University
Bachelors of Science - Computer Science
California College San Diego
US Marine Corps, Advanced Leadership Academy -
US Marine Corps
US Marine Corps, Recruiter School -
US Marine Corps
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