Michael Hendrix
Chicago,IL
Summary
A high energy and results-driven skilled professional seeking an opportunity to enhance my key skills in a new setting. I am looking to transition my 5+ years of work experience into a more advanced role. A role where I can utilize my key skills, work experience, and friendly demeanor.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Walgreens
05.2024 - Current
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Created and maintained detailed database to develop promotional sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Gap Inc
09.2022 - 05.2024
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
CUSTOMER SERVICE REPRESENATIVE
TAYLOR SNOW PROFESSIONALS
10.2020 - 05.2021
- Utilized exemplary communication skills by assisting clients, staff, and truck drivers via various communication styles and formats
- Dispatched snow vehicles to various locations across the state of Illinois
- Decreased the wait time for clients by ensuring drivers were dispatched to the nearest client
- Carry out administrative duties such as filing, typing, copying, etc
- Provided monthly expense line-item-detail reports and details for members of management and truck drivers.
PUBLIC AREA ATTENDANT
SOHO HOUSE
04.2018 - 07.2018
- Check the house and make sure everything is clean and stocked
- Assist housekeepers with old and new linens
- Clean break room, office area and locker rooms
- Assist guests with whatever they need
- Be a team player and maintain a positive attitude.
SERVICE EXPERPEINCE REPRESENATIVE
NORDSTROM STORES
- 10.2016
- Built positive relationships throughout the store to help inspire trust and teamwork, as well as influence behaviors that achieve high sales results
- Provided excellent service by helping customers with a variety of transactions through a seamless and friendly experience
- Understood and supported all fulfillment processes, such as being ranked in the top five for most accounts opened.
CUSTOMER SERVICE AGENT (SALES)
1800-FLOWERS
10.2013 - 07.2015
- Answered all calls within three rings with a friendly and positive attitude to serve
- Processed all complaints accurately and in a timely manner
- Assisted Market Area Consultants/Salespeople needed by phone, email, and fax
- Placed outbound calls to customers and florists as required.
DIALYSIS TECHNICIAN
FRESENIUS MEDICAL CARE
05.2010 - 08.2010
- Set up and operated hemodialysis machine to provide dialysis treatment for patients with kidney failure
- Primed dialyzer with saline and heparinized solution to prepare machine for use
- Took and recorded predialysis weight, temperature, blood pressure, pulse rate and respiration rate
- Started blood flow pump at prescribed rate
- Inspected venous and arterial pressures as registered on equipment to ensure pressures were within established limits.
Education
Prairie State College
Chicago, IllinoisCrete-Monee High School
Chicago, IllinoisSkills
- Excellent Written & Verbal Skills
- Technology Savvy
- Time Management
- Customer Service
- Inventory
- Detailed Oriented
- Problem Solving
- Critical Thinking
- Conflict Resolution
- Strong Work Ethic
- People Skills
- Self-Motivation
- Team Player
- Collaborative
- Report Generation
- Data Collection
- Call Management
- Appointment Scheduling
- Consultative Sales
- Data Entry
- Product Knowledge
- Account updating
- Scheduling
- Complaint resolution
- Live chat support
- Follow-up skills
- Computer Proficiency
- Complaint Handling
- Prioritization
- Microsoft PowerPoint
- Client Relations
- Problem-solving abilities
- Microsoft Office Suite
- Problem Resolution
- Stock management
- Payment Processing
- Call Center Operations
- Call center experience
- Technical Support
- Spreadsheets
- Product Sales
- Product and service solutions
- Route Management
- Sales expertise
- Team Development
- Report Preparation
- Filing
- Customer Relations
- Microsoft Excel
- Staff Training
- Research
- Dispute Resolution
- Receiving support
- Store maintenance
- Microsoft Outlook
- Order Fulfillment
- Escalation management
- Customer Relationship Management (CRM)
Officeskills
- Google Docs
- Microsoft Office: Excel, Word, PowerPoint
- Adobe Pro
Timeline
Customer Service Representative
Walgreens
05.2024 - Current
Customer Service Representative
Gap Inc
09.2022 - 05.2024
CUSTOMER SERVICE REPRESENATIVE
TAYLOR SNOW PROFESSIONALS
10.2020 - 05.2021
PUBLIC AREA ATTENDANT
SOHO HOUSE
04.2018 - 07.2018
CUSTOMER SERVICE AGENT (SALES)
1800-FLOWERS
10.2013 - 07.2015
DIALYSIS TECHNICIAN
FRESENIUS MEDICAL CARE
05.2010 - 08.2010
SERVICE EXPERPEINCE REPRESENATIVE
NORDSTROM STORES
- 10.2016
Prairie State College
Crete-Monee High School