Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Work Availability
Work Preference
Quote
Languages
Websites
Timeline
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Michael Henry

Michael Henry

Tree Services
Cockeysville,MD

Summary

Production management professional knowledgeable about allocating resources, optimizing production and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies.

Overview

9
9
years of professional experience
4
4
Certification

Work History

Safety & Production Manager - Sales Arborist

Riverbend Landscapes & Tree Service
09.2023 - 02.2025
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Resolved issues quickly to maintain productivity goals.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Resolved problems, improved operations and provided exceptional service.
  • Paid attention to detail while completing assignments.
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Kept main work areas free of debris and obstacles that could cause falls and mishaps.
  • Developed targeted safety campaigns aimed at reducing specific types of incidents within the organization.
  • Evaluated new tools or equipment for safety concerns, ensuring proper training and guidelines were in place prior to implementation.
  • Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
  • Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
  • Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
  • Maintained up-to-date knowledge on industry best practices and regulatory changes, adjusting company policies as needed to ensure compliance.
  • Maintained industry knowledge through continued education courses, ensuring up-to-date expertise in arboricultural practices.
  • Supported emergency response efforts after natural disasters or severe weather events by clearing debris or removing damaged trees quickly and efficiently.
  • Demonstrated tree-health science experience by delivering fact-based solutions to specific arboricultural concerns.
  • Identified and tended to tree diseases.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
  • Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
  • Increased employee awareness of potential hazards by creating informative signage throughout the facility.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Communicated safety performance and progress to management and employees to provide up to date information.
  • Recognized, documented, and advised on removal of hazards.
  • Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.

Director of Business Development

Quality Landscaping Inc.
02.2025 - Current
  • Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
  • Increased client base by developing and implementing effective business development strategies.
  • Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
  • Negotiated, prepared, and signed contracts with clients.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Enhanced company''s market presence through targeted networking events and relationship building.
  • Conducted comprehensive market research studies to identify untapped opportunities for growth within the industry landscape.
  • Presented persuasive presentations at industry conferences showcasing company expertise, generating interest from potential new clients.
  • Optimized lead generation efforts by implementing CRM tools and refining prospecting techniques.
  • Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless execution of business development initiatives.
  • Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Implemented systems and procedures to increase sales.

Crew Leader

Bartlett Tree Experts
08.2022 - 09.2023
  • Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
  • Implemented quality control measures to ensure consistent results across all completed tasks and projects.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Reduced employee turnover rates by fostering a positive work culture and offering opportunities for growth and development.
  • Developed and implemented process improvements to increase productivity.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Consistently met or exceeded job performance expectations, earning positive reviews from both clients and supervisors alike.
  • Advised customers on proper tree or shrub care to promote healthy growth and improve appearance.
  • Maintained industry knowledge through continued education courses, ensuring up-to-date expertise in arboricultural practices.
  • Used chainsaws, hand saws and extended saws to assist in creation of customer visions.
  • Removed dead and excess branches from trees.
  • Trimmed and removed tree limbs in contention using safety measures.
  • Used ladders, ropes, harnesses and other protective equipment to climb trees and to identify arboricultural pathology concerns.
  • Maintained work vehicles and equipment.
  • Supported emergency response efforts after natural disasters or severe weather events by clearing debris or removing damaged trees quickly and efficiently.
  • Improved client satisfaction by providing expert advice on tree care and maintenance best practices.
  • Felled trees carefully to avoid damage to property and landscape.
  • Conducted thorough site assessments to identify potential hazards before beginning any work, minimizing risk to personnel and property.

Arborist Crew Leader

ArborOne Tree
08.2016 - 08.2022
  • Improved client satisfaction by providing expert advice on tree care and maintenance best practices.
  • Removed and disposed of undesirable and dead limbs.
  • Reduced environmental impact by employing sustainable arboriculture methods in daily tasks.
  • Removed dead and excess branches from trees.
  • Sustained high-performance standards by adhering to company policies regarding preventative maintenance schedules.
  • Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
  • Collaborated with fellow team members to complete large-scale projects in a timely manner while maintaining high quality standards.
  • Assessed tree health and potential public danger, addressing safety concerns and mitigating risks through targeted limb removal.
  • Skillfully operated various arboriculture equipment such as chainsaws, chippers, and stump grinders for efficient job completion.
  • Climbed trees of varying heights using rope, saddles, spurs, ladders and aerial hydraulic lifts to safely prune or remove where necessary.
  • Participated in ongoing professional development opportunities to stay current on the latest arboriculture techniques and industry trends.
  • Assisted in obtaining necessary permits for tree removals or other regulated activities within designated jurisdictions.
  • Ensured the safety of both crew members and clients by following strict safety protocols during climbing operations.
  • Followed safety protocols in accordance with OSHA standards and good practices for tree care.
  • Advised customers on proper tree or shrub care to promote healthy growth and improve appearance.
  • Responded to emergency calls to remove damaged limbs and trees during wind and snow storms, collaborating with power crews to restore electrical services where necessary.
  • Mentored new team members on safe climbing techniques, equipment usage, and proper tree care practices to ensure consistent quality across all projects.
  • Pruned and removed damaged trees in green belts, arterial groves, parks and sidewalks to enhance public safety and maintain healthy specimens.
  • Safely removed hazardous trees using advanced rigging techniques, protecting nearby structures and landscapes from damage.
  • Enhanced property aesthetics through the careful shaping and maintenance of trees and shrubs.
  • Applied effective time management techniques to meet tight deadlines.

Education

High School Diploma -

North Harford High School
Pylesville, MD
05.2017

Skills

  • Inventory management specialist
  • Quality Assurance
  • System Maintenance
  • Strong market sense
  • Project Management
  • Workflow Management
  • Schedule Management
  • OSHA Compliance
  • Safety assessment
  • Staff Management
  • Distribution Coordination
  • Root Cause Analysis
  • Advanced Climbing Techniques
  • Aerial Rescue Proficiency
  • Basic Botany Understanding
  • Tree trimming and cutting branches
  • Safe Chemical Handling
  • Diverse plant knowledge
  • Valid Driver's License
  • Tree Identification Knowledge
  • Arboriculture Practices
  • Pest Management Knowledge
  • Hazardous Tree Assessment
  • Landscape maintenance
  • Tree Cabling and Bracing
  • MS Office
  • Performance reviewing
  • Managing Operations and Efficiency
  • Verbal and written communication
  • Idea Development and Brainstorming
  • Performance Tracking and Evaluation
  • Expense Tracking
  • Training and Development
  • Team Leadership
  • Hiring and Training
  • Contract Management
  • Customer Service
  • Staff Training
  • Complex Problem-Solving
  • Strategic Planning
  • Customer Relationship Management (CRM)
  • Decision-Making
  • Onboarding and Orientation

Affiliations

  • American Society Of Consulting Arborists (ASCA)
  • Maryland Arborist Association
  • Maryland Forest Association
  • Society Of American Foresters (SAF)
  • ISA MAC Member

Certification

ISA Certified Arborist # MA- 7108A

TCIA Certified TreeCare Safety Professional (CTSP) #5450

TCIA TreeCare Safety Specialist

TCIA Crane Specialist

TCIA Climber Specialist

Accomplishments

  • Increased public sector and commercial account business by 61%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 65 staff members.
  • Achieved record-high client growth in 2025 by developing a comprehensive sales and marketing plan.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefits401k matchTeam Building / Company RetreatsPersonal development programsWork from home option

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Languages

English
Full Professional
Spanish
Limited Working
Polish
Professional Working

Timeline

Director of Business Development

Quality Landscaping Inc.
02.2025 - Current

Safety & Production Manager - Sales Arborist

Riverbend Landscapes & Tree Service
09.2023 - 02.2025

Crew Leader

Bartlett Tree Experts
08.2022 - 09.2023

Arborist Crew Leader

ArborOne Tree
08.2016 - 08.2022

High School Diploma -

North Harford High School

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