Summary
Overview
Work History
Education
Skills
I have won multiply awards for salesman of the year and dozens of contests
Work Availability
Accomplishments
Timeline
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Michael Henry

LOUISVILLE,KENTUCKY

Summary

Dynamic operations and sales professional with a proven track record at Any And All Renovations, enhancing operational efficiency and employee performance. Very well practice of listening and understanding what a customer is looking for and what their worries are. I study and learn all of the details of what Im selling so that I can answer any question or concern that comes up. I'm extremely professional with a strong but calming voice and presents.

Overview

13
13
years of professional experience

Work History

General Manager of Operations

Any And All Renovations
01.2023 - Current
  • Established standard operating procedures that enhanced employee performance.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Sales Associate

R&B Roofing and Remodeling
11.2019 - 08.2023
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Developed strong rapport with customers and created positive impression of business.

Salesperson

A&M Services
03.2012 - 11.2019
  • Worked to build relationships with customers and built potential for additional sales.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Implemented effective sales strategies to maximize revenue generation.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Coached new hires on sales techniques, contributing to their development as successful team members.

Education

High School Diploma -

Jefferson Community College
Louisville KY
05-1995

Skills

  • Operations management
  • Staff development
  • Business analysis
  • Logistics management
  • Customer service
  • Customer care
  • Relationship building
  • Customer relationship building
  • Networking
  • Sales strategy development
  • Up-selling

I have won multiply awards for salesman of the year and dozens of contests

At R&B I won the award for most sales in 20020, 2021, and in 2022. Which is the year I sold over 3.4 million in remodeling when the next highest was just over a million. I have never lost a sales contest that I have been apart in since at least 2013.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Earned the “Salesperson of Year” Award in 2020 for most sales.
  • Earned the "Salesperson of the Year" Award in 2021 for most sales
  • Earned the "Salesperson of the Year" Award in2022 for most sales

Timeline

General Manager of Operations

Any And All Renovations
01.2023 - Current

Sales Associate

R&B Roofing and Remodeling
11.2019 - 08.2023

Salesperson

A&M Services
03.2012 - 11.2019

High School Diploma -

Jefferson Community College

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Michael Henry