Michael Henry
Houston,TX
Summary
Accomplished IT Technical Systems Analyst with a proven track record at Port of Houston Authority, specializing in enhancing system availability and resolving critical network issues. Demonstrated expertise in network configuration and analytical problem-solving resulted in significant operational efficiency improvements. Leadership in training and support initiatives contributed to achieving record-breaking transaction volumes, showcasing strong interpersonal skills. Career ambitions include driving further innovations in IT systems management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Technical Systems Analyst
Port of Houston Authority
Houston, Texas
10.2021 - Current
- Provide day to day break fix solutions for over 1000+ users and external vendors/contractors at all terminals
- Created documentation to improve support processes and mapped video encoders for BPT terminal
- Supported wired/wireless communications including resolution and escalating of wireless outages for 80+ Rubber Tyred Gantry cranes and 30+ Ship to Shore cranes
- Ensured systems availability of port gate-operations, resolving instrument malfunctions that resulted in record breaking transactions completed in consecutive quarters
- Trained to operate Wireshark to gather and assist in diagnosing and resolving users w/network issues for our Network team
- Primary support for resolving a major N4 issue in late 2021 and early 2022 involving over 300 HP and Getac tablets
Port Security Officer
Allied Universal Security Services
Houston, Texas
11.2017 - 10.2021
- Enforced physical and perimeter security procedures at the Ports of Houston/Texas City in a Foreign Trade Zone
- Inspected credentials and maintain logs of all incoming/outgoing personnel, contractors, ships, and crew members for assigned posts while maintaining Federal policies
- Maintained customer satisfaction by resolving customer’s problems through decision-making before escalating to a higher level to ensure problem resolution
- Directly managed 10+ security incidents in varying severity, in the previous year, while coordinating with Port of Houston and Allied Universal authorities
Network Technician Tier I (Contract)
Meriplex Communications
Houston, Texas
07.2016 - 01.2017
- Gathered business requirements for effective vendor communication to facilitate network outage resolution and support through phone or end-user via phone
- Achieved successful defect triage at a rate of 200+ help desk requests per week by effectively analyzing and ranking severity to ensure network operations compliance with enterprise goals /standards
- Maintained backup tape drive replacement resulting in 100% accountability for a chain of custody
- Participated in root cause analysis and post-mortem process to eliminate a future system outage
- Completed monthly Stewardship Reports that communicated technical and financial summaries for 10-15 customers utilizing ITILv3 and analysis skills
I.T. Assistant – I.T. Dept. Network Team (Student)
Scottsdale Community College
Scottsdale, Arizona
03.2015 - 12.2015
- Developed documentation mapping campus fiber network facilitating knowledge transfer for future network edge upgrades
- Mapped 100% of unknown campus wireless access points providing accurate infrastructure design
- Served as a team member during an on-campus outdoor network expansion project responsible for building support structures and cable management operations
- Supported campus operations maintenance by installing, configuring, and diagnosing 20+ power supplies, maintaining an inventory of equipment, and completing systems documentation
- Directed a class project to evaluate, diagnose, troubleshooting hardware and software technical problems with 40+ donated desktops for Linux operating systems install and donation to area schools
Education
Linux Training Academy – Linux in The Real World - 10 projects creating, configuring and networking 10 CentOS (No GUI) VMs to recreate an entire Service Desk with Systems monitoring
Linux Training Academy
Online08.2024
Cybersecurity Analyst, Networking & Linux Pathways -
With You With Me Academy
Washington D.C.06.2021
BSIT - Network Operations & Security
Western Governors Univ.
Austin, Tx07.2020
A.A.S - Network Administration
Scottsdale Community College
Scottsdale, AZ12.2015
A.S - Electronics Engineering Technology
ECPI University
Virginia Beach, VA08.2013
Skills
- Network Configuration Proficiency
- IT System Oversight
- Cisco Routing and Switching
- Supply Chain Management Skills
- Respectful Workplace Interaction
- Financial Acumen
- Analytical Problem Solver
- Client Support
Certification
- CCNA Routing & Switching
- CCNA Security
- CCNA
- CCDA
- CompTIA Security+
- CompTIA+ Project+
- SANS GFACT
- CompTIA Linux+
Accomplishments
- Two R.E.A.D.Y. awards "E" and "D" for Excellence and Diligence awarded in Feb 2023 - N4 and tablet upgrade from SCCM to Intune/Azure.
Affiliations
- Plasma donation 2001-present
References
References available upon request.
Timeline
IT Technical Systems Analyst
Port of Houston Authority
10.2021 - Current
Port Security Officer
Allied Universal Security Services
11.2017 - 10.2021
Network Technician Tier I (Contract)
Meriplex Communications
07.2016 - 01.2017
I.T. Assistant – I.T. Dept. Network Team (Student)
Scottsdale Community College
03.2015 - 12.2015
Linux Training Academy – Linux in The Real World - 10 projects creating, configuring and networking 10 CentOS (No GUI) VMs to recreate an entire Service Desk with Systems monitoring
Linux Training Academy
Cybersecurity Analyst, Networking & Linux Pathways -
With You With Me Academy
BSIT - Network Operations & Security
Western Governors Univ.
A.A.S - Network Administration
Scottsdale Community College
A.S - Electronics Engineering Technology
ECPI University
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