Michael Henson
Fort Thomas,KY
Summary
Detail-oriented CDL Truck Driver with expertise in vehicle operation and safety compliance. Proven track record of optimizing delivery routes and ensuring timely, damage-free deliveries while adhering to all regulations.
Dedicated Delivery Driver with a strong focus on customer service, cargo securement, and route optimization. Known for adapting to changing conditions and efficiently managing multiple routes to ensure on-time deliveries and high customer satisfaction.
Results-driven professional with extensive experience in safe vehicle operation and route planning. Adept at implementing safety standards and maintaining compliance, contributing to efficient logistics operations and improved delivery timelines.
Overview
33
33
years of professional experience
1994
1994
years of post-secondary education
Work History
CDL Truck Driver
Lowe’s Home Improvement Center
Florence, KY
04.2025 - Current
- Executed safe vehicle operation by adhering to all traffic laws and regulations during deliveries.
- Planned efficient delivery routes using GPS technology to optimize travel time and reduce fuel consumption.
- Ensured load securement by inspecting cargo before departure, minimizing the risk of damage during transit.
- Maintained vehicle cleanliness and functionality through regular cleaning and basic maintenance procedures.
- Coordinated with dispatch to confirm delivery schedules, ensuring timely arrival at customer locations.
- Communicated effectively with customers to address delivery inquiries and resolve issues promptly.
- Documented daily vehicle inspections, reporting any mechanical issues for timely repair and maintenance.
- Adapted to changing schedules and routes, demonstrating flexibility in high-pressure situations.
- Monitored weather conditions and adjusted routes accordingly for safe transportation.
- Engaged in continuous learning of new regulations and safety standards to remain compliant.
- Conducted thorough inspections of trailers, ensuring they met safety and operational standards.
- Implemented best practices for fuel management, contributing to cost-effective operations.
- Facilitated customer satisfaction by delivering products accurately and on time.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Hooked and unhooked trailers from tractor and converter dollies.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Kept accurate logs of all deliveries and trips.
- Contacted customers prior to delivery to coordinate delivery times.
- Processed shipment documents neatly and efficiently for each load.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Reported mechanical problems encountered with vehicles to dispatch.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
Delivery Driver-Moffett Semi and Flatbed
Lowes Home Improvment
Florence, KY
04.2025 - Current
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Delivery Driver
Kelly Brothers Lumber
Covington, KY
06.2024 - 04.2025
- Executed timely deliveries while managing multiple routes efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate delivery logs and documentation for tracking purposes.
Delivery Driver
MC Steel
Wilder, KY
08.2023 - 06.2024
- Executed timely deliveries while managing multiple routes efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Communicated effectively with dispatch to confirm delivery schedules.
- Handled customer inquiries and issues with professionalism and courtesy.
- Optimized delivery routes to enhance efficiency and reduce fuel consumption.
- Performed routine vehicle maintenance checks to minimize breakdowns.
- Adhered to safety regulations and company policies during all deliveries.
- Collaborated with warehouse staff to ensure accurate order fulfillment.
- Utilized GPS and mapping software to navigate unfamiliar areas.
- Implemented best practices for package handling to prevent damage.
- Coordinated with customers for timely delivery confirmations.
- Adapted to changing delivery schedules and unexpected road conditions.
- Streamlined loading processes to improve overall delivery turnaround times.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
Delivery Driver
Kraus Trucklines
Cincinnati, Ohio
10.2018 - 08.2023
- Executed timely deliveries while managing multiple routes efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Handled customer inquiries and issues with professionalism and courtesy.
- Adhered to safety regulations and company policies during all deliveries.
- Performed routine vehicle maintenance checks to minimize breakdowns.
- Collaborated with warehouse staff to ensure accurate order fulfillment.
- Utilized GPS and mapping software to navigate unfamiliar areas.
- Implemented best practices for package handling to prevent damage.
- Coordinated with customers for timely delivery confirmations.
- Adapted to changing delivery schedules and unexpected road conditions.
Professional Bus Operator
Transit Authority of Northern Kentucky
Cartwright, KY
03.2014 - 10.2018
- Ensured timely departures by adhering to established schedules and minimizing delays during peak hours.
- Monitored and logged vehicle performance data to identify trends and areas for improvement.
- Conducted regular inspections of safety equipment to guarantee compliance with regulatory standards.
- Provided guidance to new drivers on route navigation and customer service best practices.
- Coordinated with maintenance staff to schedule timely repairs and preventive maintenance for vehicles.
- Resolved passenger inquiries and complaints with professionalism to enhance overall customer satisfaction.
- Adapted to changing traffic conditions by adjusting routes and informing passengers of delays.
- Maintained cleanliness and organization of the bus interior to provide a pleasant travel experience.
- Reviewed and updated route maps and schedules to reflect changes in service demand.
- Inspected bus before each shift to identify any mechanical issues that needed repair work prior to departure.
- Provided clear verbal announcements at each stop informing riders when they had reached their destination.
- Actively monitored traffic patterns around assigned routes in order to adjust driving accordingly if necessary.
- Communicated professionally with passengers regarding routes and stops while providing customer service assistance.
- Maintained radio contact with dispatch personnel to receive instructions or report delays or passenger issues.
- Ensured proper loading and unloading procedures were followed at all times for the safety of passengers.
- Reported any incidents and accidents immediately to supervisors after ensuring safety of passengers was secure.
- Checked tickets, collected fares, issued transfers, and provided route information to passengers.
- Followed established schedules for pick up and drop off points along designated routes.
- Adhered to all traffic laws and regulations including speed limits, stop signs.
- Assisted disabled passengers in boarding and exiting the bus safely.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Advised passengers to be seated and orderly while on vehicles.
- Reported delays or accidents.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
Delivery Driver
United Building Materials
Cincinnati, Ohio
03.2011 - 03.2014
- Executed timely deliveries while managing multiple routes efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Communicated effectively with dispatch to confirm delivery schedules.
- Handled customer inquiries and issues with professionalism and courtesy.
- Optimized delivery routes to enhance efficiency and reduce fuel consumption.
- Performed routine vehicle maintenance checks to minimize breakdowns.
- Adhered to safety regulations and company policies during all deliveries.
- Collaborated with warehouse staff to ensure accurate order fulfillment.
- Utilized GPS and mapping software to navigate unfamiliar areas.
- Implemented best practices for package handling to prevent damage.
- Coordinated with customers for timely delivery confirmations.
- Adapted to changing delivery schedules and unexpected road conditions.
- Streamlined loading processes to improve overall delivery turnaround times.
- Trained new drivers on company policies and delivery procedures.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Assisted warehouse personnel in packing orders when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
Delivery Driver
United Building Supply
Cincinnati, OH
05.1993 - 03.2011
- Executed timely deliveries while managing multiple routes efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Communicated effectively with dispatch to confirm delivery schedules.
- Handled customer inquiries and issues with professionalism and courtesy.
- Optimized delivery routes to enhance efficiency and reduce fuel consumption.
- Performed routine vehicle maintenance checks to minimize breakdowns.
- Adhered to safety regulations and company policies during all deliveries.
- Collaborated with warehouse staff to ensure accurate order fulfillment.
- Utilized GPS and mapping software to navigate unfamiliar areas.
- Coordinated with customers for timely delivery confirmations.
- Adapted to changing delivery schedules and unexpected road conditions.
- Streamlined loading processes to improve overall delivery turnaround times.
- Trained new drivers on company policies and delivery procedures.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Assisted warehouse personnel in packing orders when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
Education
Scott High School
Taylor Mill, KYSome College (No Degree) - Construction Management
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Vehicle operation
- Route optimization
- Cargo securement
- Safety compliance
Timeline
CDL Truck Driver
Lowe’s Home Improvement Center
04.2025 - Current
Delivery Driver-Moffett Semi and Flatbed
Lowes Home Improvment
04.2025 - Current
Delivery Driver
Kelly Brothers Lumber
06.2024 - 04.2025
Delivery Driver
MC Steel
08.2023 - 06.2024
Delivery Driver
Kraus Trucklines
10.2018 - 08.2023
Professional Bus Operator
Transit Authority of Northern Kentucky
03.2014 - 10.2018
Delivery Driver
United Building Materials
03.2011 - 03.2014
Delivery Driver
United Building Supply
05.1993 - 03.2011
Scott High School
Some College (No Degree) - Construction Management
Cincinnati State Technical And Community College