Michael Hernandez
Sterling Heights,MI
Summary
Dynamic sales professional with proven expertise in territory sales management and key account development, honed at companies like AT&T. Excelled in driving revenue growth and exceeding sales targets through effective team building and lead generation. Skilled in creating engaging customer experiences, demonstrating exceptional objection handling, and fostering strong relationships.
Overview
5
5
years of professional experience
Work History
Busser
Outback Steakhouse
Ontario, CA
01.2024 - 12.2024
- Conducted regular checks on customer satisfaction levels during meal service.
- Communicated effectively with kitchen staff regarding orders placed by customers.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
Sales Specialist
Spectrum
08.2022 - 01.2024
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Consulted with businesses to supply accurate product and service information.
- Met with customers to discuss, ascertain needs, tailor solutions, and close deals.
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Answered inquiries from prospective customers regarding features of products and services offered.
Sales Representative
AT&T
03.2020 - 07.2022
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Generated advertising brochure for vendor use.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associate of Applied Science - Information Technology
Macomb Community College
Warren, MI05-2027
High School Diploma -
Colony High School
Ontario, CA05.2017
Skills
- Territory sales management
- Key account development
- Sales team training
- Sales closing
- Team building
- Lead generation
- Objection handling
- Stockroom management
Skills
- Client Needs Assessment
Icon
Timeline
Busser
Outback Steakhouse
01.2024 - 12.2024
Sales Specialist
Spectrum
08.2022 - 01.2024
Sales Representative
AT&T
03.2020 - 07.2022
Associate of Applied Science - Information Technology
Macomb Community College
High School Diploma -
Colony High School
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