Michael Hernandez
Modesto,CA
Summary
Bilingual professional with over 5 years of experience in the insurance industry, now transitioning into the tech field with a strong foundation in cybersecurity, networking, and hands-on PC troubleshooting. Holds an Associate of Science in Cybersecurity and is actively pursuing the CompTIA CySA+ certification. Passionate about protecting digital environments and leveraging communication strengths, business operations experience, and technical aptitude in an entry-level IT or cybersecurity role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner / Insurance Agent
Royal Lion Insurance
Modesto, CA
01.2018 - Current
- Co-founded and operated an independent insurance brokerage serving diverse communities
- Managed daily operations, policy sales, customer service, claims processing, and compliance
- Handled sensitive personal and commercial client data, maintaining privacy and regulatory adherence
- Provided internal tech support including PC maintenance, software troubleshooting, and vendor coordination
- Maintained California licensing and worked across multiple lines (auto, commercial, homeowners)
Programs & Marketing Operations Intern
YOGO CX
06.2023 - 08.2025
- Supported execution of digital customer experience (CX) and lifecycle management projects across multiple clients
- Coordinated timelines, tasks, and deliverables using Monday.com and Google Workspace
- Helped build digital workflows, customer journey maps, and engagement strategies
- Managed stakeholder scheduling and communication via Calendly, Zoom, and email
- Created and deployed customer feedback surveys using SurveyMonkey to inform digital improvements
- Standardized internal documentation and reporting to support scalable consulting operations
- Remote
Education
Associate of Science - Cybersecurity
University of Phoenix
Phoenix, AZ11.2024
Skills
- PC Building & Repair
- System Troubleshooting
- Small Office Network Setup
- Virtual Machines
- Firewall Concepts
- Incident Response Fundamentals
- Network Monitoring
- Windows OS
- Microsoft 365
- Cybersecurity Best Practices
- Client Support & Communication
- Compliance & Documentation
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA CySA+ (In Progress)
- California State Licensed Insurance Agent
Relevant Coursework
- Foundations of Security: Cybersecurity principles, threat types, and risk management
- Computer Network Defense: Network defense tactics, firewall principles, and incident response
- Ethical Hacking I–III: Vulnerability scanning, basic exploits, Kali Linux labs, and simulated attacks
- Virtual Labs: Network segmentation, role-based access, threat simulation, and secure configuration
Groups
- Unidos ERG Collaborative, 2024, Participate in cross-organizational initiatives promoting Latino representation in tech and professional development
- Hispanic Chamber of Commerce, Ambassador, Advocate for Latino-owned businesses, represent community initiatives, and support professional networking
Timeline
Programs & Marketing Operations Intern
YOGO CX
06.2023 - 08.2025
Owner / Insurance Agent
Royal Lion Insurance
01.2018 - Current
Associate of Science - Cybersecurity
University of Phoenix
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