Michael Hernandez
Modesto,CA
Summary
Bilingual professional with over 5 years of experience in the insurance industry, now transitioning into the tech field with a strong foundation in cybersecurity, networking, and hands-on PC troubleshooting. Holds an Associate of Science in Cybersecurity and is actively pursuing the CCNA+ certification. Passionate about protecting digital environments and leveraging communication strengths, business operations experience, and technical aptitude in an entry-level IT or cybersecurity role.
Overview
2027
2027
years of professional experience
Work History
Programs & Marketing Operations Intern
YOGO CX
, California
06.2024 - Current
- Supported execution of digital customer experience (CX) and lifecycle management projects across multiple clients
- Coordinated timelines, tasks, and deliverables using Monday.com and Google Workspace
- Helped build digital workflows, customer journey maps, and engagement strategies
- Managed stakeholder scheduling and communication via Calendly, Zoom, and email
- Created and deployed customer feedback surveys using SurveyMonkey to inform digital improvements
- Standardized internal documentation and reporting to support scalable consulting operations
Technical Support Specialist (Contract/Seasonal)
4 Corner Resources
11.2025 - 03.2026
- Diagnosed and resolved hardware, software, and network connectivity issues via phone, email, and remote desktop tools; documented and tracked incidents in JIRA to ensure SLA compliance and accurate case resolution history.
- Supported network setup and troubleshooting, including workstation configuration, shared drive permissions, and basic LAN connectivity, ensuring reliable resource access across multiple endpoints.
- Led end-to-end onboarding for small business clients using CrossLink tax software, configuring systems, validating functionality, and ensuring operational readiness prior to peak filing season.
Owner/Insurance Agent
Royal Lion Insurance
Modesto, CA
2018 - 10.2025
- Co-founded and operated an independent insurance brokerage serving diverse communities
- Oversaw daily operations, policy sales, customer service, claims processing, and compliance to ensure seamless brokerage functionality
- Managed sensitive personal and commercial client data while ensuring privacy standards and regulatory compliance
- Delivered internal tech support through PC maintenance, software troubleshooting, and vendor coordination to enhance operational efficiency
- Maintained California licensing and worked across multiple lines (auto, commercial, homeowners)
Education
Associate of Science - CyberSecurity
University of Phoenix
01-2024
Skills
- PC Building & Repair
- System Troubleshooting
- Small Office Network Setup
- Virtual Machines
- Firewall Concepts
- Incident Response Fundamentals
- Network Monitoring
- Windows OS
- Microsoft 365
- Cybersecurity Best Practices
- Client Support & Communication
- Compliance & Documentation
- Ticketing Systems & SLA Management
CERTIFICATIONS
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Cisco Certified Network Associate (In Progress)
- California State Licensed Insurance Agent
RELEVANT COURSEWORK
- Foundations of Security: Cybersecurity principles, threat types, and risk management
- Computer Network Defense: Network defense tactics, firewall principles, and incident response
- Ethical Hacking I–III: Vulnerability scanning, basic exploits, Kali Linux labs, and simulated attacks
- Virtual Labs: Network segmentation, role-based access, threat simulation, and secure configuration
GROUPS
- Unidos ERG Collaborative, 2024, Participate in cross-organizational initiatives promoting Latino representation in tech and professional development
- Hispanic Chamber of Commerce, Ambassador, Advocate for Latino-owned businesses, represent community initiatives, and support professional networking
Timeline
Technical Support Specialist (Contract/Seasonal)
4 Corner Resources
11.2025 - 03.2026
Programs & Marketing Operations Intern
YOGO CX
06.2024 - Current
Owner/Insurance Agent
Royal Lion Insurance
2018 - 10.2025
Associate of Science - CyberSecurity
University of Phoenix