Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

COREY BELLO

North

Summary

Detail-oriented IT and Data Analytics professional with hands-on experience in network operations, IT support, and technical troubleshooting. Strong background in computer repair, hardware diagnostics, and system optimization. Skilled in data analysis, network infrastructure management, and service operations with a passion for leveraging technology to drive efficiency and problem-solving.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Retail IT Support & Operations Supervisor

Best Buy
01.2024 - Current
  • Provides technical troubleshooting for POS systems, network connectivity, and software applications in a high-traffic environment
  • Analyzes data trends to optimize customer experience, improve sales forecasts, and streamline workflow operations
  • Assists in implementing and training staff on new system upgrades and technical support processes

Network Operations Intern

Yahoo Inc.
05.2023 - 08.2023
  • Managed and updated 2,000+ network circuit records in ServiceNow and internal databases, maintaining 100% accuracy
  • Handled 30+ public peering requests per month and effectively troubleshot network issues using Juniper systems
  • Facilitated strategic network migrations and circuit decommissions for 116 network circuits in collaboration with engineers and telecom providers
  • Ensured 24-hour resolution for telecom provider issues, maintaining strong professional relationships and minimizing downtime

Retail & IT Operations Manager

uBreakiFix by Asurion
01.2020 - 04.2023
  • Led a technology repair and IT support team, specializing in troubleshooting and resolving hardware/software issues for consumer devices
  • Managed inventory and system data tracking, ensuring accurate device repair logs and optimizing turnaround times
  • Provided networking and system support for internal operations, diagnosing connectivity issues and implementing workflow automation

Geek Squad Manager | IT Support & Computer Repair Lead

Best Buy
06.2016 - 12.2019
  • Managed a team of computer repair technicians handling hardware/software troubleshooting, system diagnostics, and malware removal
  • Oversaw PC and Mac repairs, including component replacements, OS reinstallation, and network connectivity issues
  • Assisted customers with custom PC builds, gaming setups, and system optimizations, providing in-depth technical guidance
  • Trained and mentored new IT support technicians, enhancing customer service and problem resolution strategies

Education

Bachelor of Science - Data Analytics

Strayer University
10.2026

Skills

  • Hardware/Software Diagnostics
  • System Optimization
  • PC Building & Repair
  • ServiceNow
  • Juniper Systems
  • Network Circuit Management
  • Cloud Platforms
  • SQL
  • Python
  • Excel
  • Pivot Tables
  • VLOOKUP
  • Data Cleaning
  • Power BI
  • Tableau
  • Incident Management
  • ITIL Foundations
  • Analytical Thinking
  • Leadership
  • Team Collaboration
  • Process Optimization
  • KPI tracking

Certification

CompTIA A+ Certification, 03/01/23

Timeline

Retail IT Support & Operations Supervisor

Best Buy
01.2024 - Current

Network Operations Intern

Yahoo Inc.
05.2023 - 08.2023

Retail & IT Operations Manager

uBreakiFix by Asurion
01.2020 - 04.2023

Geek Squad Manager | IT Support & Computer Repair Lead

Best Buy
06.2016 - 12.2019

Bachelor of Science - Data Analytics

Strayer University

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COREY BELLO