Microsoft Office Suite
Michael Heronema
Service Manager
Oklahoma City,OK
Summary
Talented Service Manager with 13 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Driven to keep service operations cost effective, speedy and high-quality in order to maintain reputation for excellence.
Overview
4
4
years of post-secondary education
25
25
years of professional experience
Work History
Service Manager
Cactus Drilling Company L.L.C.
Oklahoma City, OK
03.2013 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Managed team of 60 employees in mechanical and electrical repair processes to comply with company policies.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Reported to Vice President of Operations on daily status of field operations and current projects.
Controls and Instrumentation Manager
Cactus Drilling Company L.L.C.
Oklahoma City, OK
09.2007 - 02.2013
- Read, interpreted and directed others with regard to electrical and instrumentation plans, specifications, blueprints and schematics.
- Recruited and developed 10 employees for Controls and Instrumentation department.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed unique daily safety meetings for 15-member team, resulting in lowest recordable accident rate in company history.
Avionics Sensor Craftsman
United States Air Force
Numerous Air Force Installations
05.1996 - 09.2007
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Completed preventative and reparative maintenance on aircraft electronics and computer systems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Business Administration And Management
Trident University International
Cypress, CA 03.2007 - 10.2010
Skills
Culture development
Software
EMaint
Timeline
Service Manager
Cactus Drilling Company L.L.C.
03.2013 - Current
Controls and Instrumentation Manager
Cactus Drilling Company L.L.C.
09.2007 - 02.2013
Bachelor of Science - Business Administration And Management
Trident University International
03.2007 - 10.2010
Avionics Sensor Craftsman
United States Air Force
05.1996 - 09.2007
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