Michael Herrington
Scottsville,KY
Summary
Service Engineer excited to transition to a new position where excellent problem-solving and troubleshooting proficiencies can be properly utilized. A 3-year background providing superb engineering and technical support. Adept at conducting detailed tests and maintenance procedures. Responsive Service Engineer offers in-depth experience in Factory and Customer satisfaction. Customer service-oriented and diligent with over 3 years of experience providing excellent general technical direction and assistance. Strong project management and field service management skills with excellent command of oral and written reports. Have 7 years of experience working in the factory, starting up the KEFB Exhaust fans. Understanding of what the quality and expectations are first hand from the customer. Enjoy working with a team to accomplish a variety of goals.
Overview
10
10
years of professional experience
Work History
Service Engineer
Halton Company
Scottsville, KY
02.2024 - Current
- Assisted our on-site field technicians during Service Calls/Start-ups of equipment.
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Resolved customer service requests within the given time frame.
- Provided technical support for customers on site or remotely via phone or email.
- Developed customized solutions to meet specific customer requirements.
- Created user training documents, manuals and instructions for end users.
- Provided feedback to product development teams about customer needs and suggestions for improvement.
- Collaborated closely with other departments such as sales, marketing and engineering.
- Assessed customer requirements accurately before implementing any changes.
- Responded quickly to emergency calls from customers regarding technical issues.
After Sales Technician
Halton Company
Scottsville, KY
02.2021 - 02.2024
- Traveled across the country to do Service Calls/Start-Ups of Halton Equipment.
- Traveled across the country to provide Owner's Training and demonstrate Halton Equipment.
- Demonstrated detailed reports of equipment and operations.
- Demonstrated product features and benefits to potential customers.
- Performed troubleshooting and maintenance services for existing customers.
- Attended industry events and conferences to stay up-to-date with latest trends in the field.
- Established strong relationships with customers by providing timely responses to inquiries.
- Maintained accurate records of customer accounts and contact information.
- Resolved customer complaints in a professional manner while meeting company standards.
- Collaborated with other departments to ensure smooth delivery of products and services.
- Provided training sessions to new employees regarding company's sales policies and procedures.
- Participated in brainstorming sessions with management team to develop innovative ideas for increasing sales efficiency.
- Obtained consistent word-of-mouth referrals by fully satisfying customers with expert service.
National Guard
Kentucky National Guard
Leitchfield, KY
01.2014 - 01.2022
- MOS 12 Bravo Combat Engineer.
- Highly skilled and trained with explosive equipment such as TNT, C4, Detonation Cord, Variety of Weapon Systems.
- Created and used Self-Made Explosive Charges.
- Trained in CLS Classes, CPR, etc.
- Trained in Minesweeping, Route Clearance.
- Trained on Military Vehicles and Operations.
- Conducted security checks and patrols to ensure the safety of personnel and property.
- Enforced all laws, rules, regulations, and procedures pertaining to the protection of persons and property.
- Assisted in controlling access to restricted areas.
- Performed searches of people, vehicles, and buildings as required by law or policy.
- Observed behavior patterns in order to identify potential criminal activity or threats.
- Reported any violations of policy and law to management immediately.
Welder
Halton Company
Scottsville, KY
04.2015 - 02.2021
- Built all Halton Equipment that Halton provides.
- Powder Coated all Halton Equipment.
- Monitored the fitting, burning, and welding processes to avoid overheating of parts or warping, shrinking, distortion, or expansion of material.
- Constructed templates and jigs for fabrication according to blueprints.
- Inspected completed work for conformance to specifications using various instruments.
- Repaired broken or cracked parts using cutting torches and welding equipment.
- Maintained a clean working environment by removing scrap metal from work areas.
- Performed preventative maintenance on welding tools and equipment.
Education
High School Diploma -
Allen County Scottsville High School
Scottsville, KY05-2012
Skills
- Technical Support
- Equipment Installation
- Hardware testing
- Equipment Assembly
- Report Preparation
- Technical and diagnostic support
- Preventive Maintenance
- Equipment Operation
- Appropriate tool selection
- Equipment monitoring
- Electrical Systems
- Schedule Coordination
- Safety Procedures
- System Maintenance
- Parts Replacement
- System diagnostics
- Managing job sites
- Managing and scheduling sites for tasks
Timeline
Service Engineer
Halton Company
02.2024 - Current
After Sales Technician
Halton Company
02.2021 - 02.2024
Welder
Halton Company
04.2015 - 02.2021
National Guard
Kentucky National Guard
01.2014 - 01.2022
High School Diploma -
Allen County Scottsville High School
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