Michael Hickey

During four successful years as a sales professional and trusted adviser, I have had the pleasure of forging strong and long-lasting relationships with customers, colleagues and business partners. I enjoy being an integral part of a team that delivers delightful user experiences, innovative solutions, and tremendous value to clients.

Specialties: Digital transformation strategy; Discovery & needs analysis; Competitive intelligence; Excellent communication skills; Facilitate internal and external resources to achieve and exceed set goals; Ability to demonstrate to C-Level executives how Financial Technology is critical to their customers lives and the success of their financial institution by optimizing user experiences, increasing efficiency, lowering costs, and maximizing revenue.

• Develop repeat business by establishing lasting relationships with customers, while being directly responsible in meeting and exceeding expectations, and creating a truly exceptional customer experience
• Execute a variety of administrative responsibilities to help smooth the transition between browsing, negotiating and purchasing
• Including crisp, accurate and complete paperwork
• Collaborating directly with desk management, finance, accessories and make ready departments to maximize gross on every car deal
• Ensure a transparent sales process and provide options and solutions within a time frame that works best for the customer
• Training, maintaining certification as well as networking and mining contacts to drive business opportunities.

• As a licensed and trained EMT in Texas I responded to both emergent and non-emergent calls with responsibilities including: Advanced life support and basic life support emergency measures including CPR and patient care
• Functions within my scope of care as defined by the state of Texas DSHS such as transporting patients, maintaining an airway, cervical spine considerations and scene safety
• Assisted a Paramedic in high stress situations treating and packaging patients for emergency transport to the proper medical facility.