Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies and Interests
Extracurricular Activities
Certification
Timeline
Generic

Michael Hicks

Snellville,USA

Summary

Hardworking, reliable and highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Starbucks

Kroger
Loganville, GA
01.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

DELIVERY DRIVER

Dominos
Lawrenceville, Georgia
12.2023 - 04.2024
  • Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
  • Checked delivery addresses and verified correct package delivery
  • Managed multiple tasks simultaneously while delivering goods within specified time frames

DELI CLERK

Kroger
Loganville
11.2023 - 01.2024
  • Sliced and weighed deli meats and cheeses for customer purchase
  • Provided excellent customer service by greeting customers, answering questions, taking orders and providing product information
  • Operated meat slicing equipment safely and followed established safety protocols
  • Promoted deli specials and new products to customers
  • Performed opening and closing duties including setting up displays and cleaning counters
  • Ensured proper labeling of prepared foods with expiration dates
  • Maintained an upbeat attitude during peak hours of business traffic
  • Developed relationships with customers to encourage repeat sales
  • Answered customer inquiries about deli products and pricing
  • Organized storage areas to ensure efficient access and retrieval of products
  • Worked collaboratively with other departments throughout the store
  • Resolved customer complaints promptly while adhering to company policies
  • Followed all safety procedures while operating kitchen equipment such as slicers and ovens

DELIVERY DRIVER

Dominoes
Lawrenceville
11.2022 - 03.2023
  • Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
  • Checked delivery addresses and verified correct package delivery
  • Managed multiple tasks simultaneously while delivering goods within specified time frames
  • Developed strong relationships with customers by providing friendly service and responding to inquiries promptly
  • Maintained set routes and schedules to meet customer expectations
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients
  • Adhered to delivery schedules and deadlines
  • Operated delivery vehicle in accordance with local traffic laws, regulations, and safety standards
  • Inspected vehicle before each trip to ensure safe operation, completing necessary repairs or maintenance as needed
  • Secured merchandise on truck with straps and braces to prevent damage during transportation
  • Reviewed and verified invoices and purchase requests to maintain accuracy
  • Followed all sanitation/cleaning procedures before making orders for deliveries and people within the store
  • Able to talk to colleagues under a lot of stress and maintain peak mood with customers during really busy hours

OVERNIGHT STOCKER

Kroger
Loganville
01.2021 - 04.2021
  • Removed product from boxes and placed on shelves according to merchandising guidelines
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal
  • Removed expired and overripe items to provide freshest options and eliminate health risks
  • Followed instructions to properly arrange merchandise items

CLICKLIST CLERK

Kroger
Loganville
02.2020 - 01.2021
  • Kept work areas clean, neat and organized for optimal productivity and worker safety
  • Read orders to obtain item numbers and located merchandise in bins or on shelves
  • Demonstrated great teamwork skills with staff members involved in production and transport
  • Stocked and rotated products, supplies and paper goods to optimize freshness
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience
  • Cleaned and organized display cases, shelves and aisles

SALESPERSON

Bluegreen Vacations
Lawrenceville
10.2019 - 02.2020
  • Utilized problem solving skills to identify customer needs and provide optimal solutions
  • Developed excellent communication and interpersonal skills by interacting with customers on a daily basis
  • Analyzed customer feedback to improve the effectiveness of sales processes
  • Demonstrated ability to stay organized and motivated in a fast-paced environment

MILITARY POLICE OFFICER

United States Army
Fort Riley, US
09.2016 - 09.2019
  • Enforced military laws and regulations
  • Supervised maintenance of tactical plans and equipment while monitoring personnel, improving overall preparedness for emergencies
  • Supported units and team members on combat training scenarios
  • Partnered with team members to implement service initiatives and achieve team objectives
  • Completed several field cycles (NTC - National Training Center) and training for improvised combat situations with other units and fellow soldiers while monitored by leaders
  • Proactively identified and solved complex problems that impacted operations management and objectives
  • Prepared operation plans and orders to support security of resources and installations
  • Completed 8 hour patrols of assigned areas within operations areas
  • Led diverse training simulations to prepare teams for combat and emergency situations
  • Developed top talent by leading training initiatives for combat preparation
  • Partnered with team members to implement service initiatives and achieve team objectives
  • Deployed to combat area (Grafenwoehr, Germany - BPTA, Poland) to conduct training for combat situations and riot control operations with several other units
  • Completed 8 hour sessions as a gate guard for the base of Fort Riley
  • Completed initiated tasks in regards to safety protocol to ensure the safety of the citizens of assigned base, as well as decrease overall hazard

NURSERY TEACHER

Berean Christian Church
Snellville
03.2014 - 07.2016
  • Supervised daily activities of up to 15 children at a time
  • Collaborated with other teachers in planning curricula and instructional strategies
  • Established positive relationships with parents, colleagues, and administrators
  • Helped children explore world, improve motor skills, and grow vocabulary
  • Maintained awareness and supervision of children's needs to maximize physical health and safety
  • Followed licensing guidelines and company standards to optimize daily care of children
  • Facilitated group activities and hands-on experiences to encourage engagement
  • Monitored student progress and provided feedback to parents and supervisors

Education

EMT School -

Georgia Institute of EMS
Georgia
10.2023

HIGH SCHOOL DIPLOMA -

South Gwinnett High School
01.2005

Skills

  • Traffic patrol
  • Defensive tactics
  • Conflict resolution techniques
  • Emergency call response
  • Vehicle inspections
  • Suspect interviewing
  • Arresting suspects
  • Combat Casualty Care
  • Safe weapons usage
  • Customer service
  • Equipment Operation
  • Food Preparation
  • Performance Improvement
  • Strong Work Ethic
  • Heavy Lifting
  • Inventory Control
  • Inventory Oversight
  • Work Area Maintenance
  • Honesty and Integrity
  • Conflict resolution
  • Interpersonal skills
  • Adaptability
  • Effective communication
  • Decision-making
  • Reliability
  • Multitasking Abilities
  • First Aid/CPR
  • Flexible and Adaptable
  • Excellent Communication
  • Relationship Building
  • PPE Compliance

Additional Information

Currently in EMT School (Georgia Institute of EMS). The program is approximately 7 months and will probably be over late September/early October.

Hobbies and Interests

  • Running (exercise)
  • Gaming
  • Making Music

Extracurricular Activities

Cross Country Track and Field

Certification

  • National Registry of Emergency Medical Technicians

Timeline

Starbucks

Kroger
01.2024 - Current

DELIVERY DRIVER

Dominos
12.2023 - 04.2024

DELI CLERK

Kroger
11.2023 - 01.2024

DELIVERY DRIVER

Dominoes
11.2022 - 03.2023

OVERNIGHT STOCKER

Kroger
01.2021 - 04.2021

CLICKLIST CLERK

Kroger
02.2020 - 01.2021

SALESPERSON

Bluegreen Vacations
10.2019 - 02.2020

MILITARY POLICE OFFICER

United States Army
09.2016 - 09.2019

NURSERY TEACHER

Berean Christian Church
03.2014 - 07.2016

EMT School -

Georgia Institute of EMS

HIGH SCHOOL DIPLOMA -

South Gwinnett High School

Similar Profiles

CREATE PROFILE
Michael Hicks