Michael Hicks
Tucker,GA
Summary
Dynamic Kitchen Crew Trainer with a proven track record at Whataburger, enhancing team efficiency through effective training and communication. Skilled in food safety and inventory management, I foster a collaborative environment that boosts productivity and customer satisfaction. Recognized for reducing food waste and improving service quality in fast-paced settings.
Overview
2027
2027
years of professional experience
Work History
Kitchen Crew Trainer
Whataburger
Duluth, GA
09.2025 - Current
- Trained new kitchen crew on food safety standards and operational procedures.
- Facilitated hands-on workshops to enhance team skills and performance.
- Monitored inventory levels and ensured proper stock rotation in kitchen areas.
- Implemented training programs that increased efficiency in food preparation processes.
- Trained new kitchen crew members on food safety and operational procedures.
- Assisted in maintaining cleanliness and organization of kitchen workstations.
- Monitored food preparation processes to ensure quality and consistency.
- Collaborated with team to streamline workflow and reduce service times.
- Provided ongoing support to crew members, fostering skill development and confidence.
- Implemented best practices for inventory management and stock rotation.
- Increased team productivity through effective communication, delegation of tasks, and motivational leadership strategies.
- Reduced food waste by closely monitoring inventory levels and adjusting orders as needed.
- Improved overall customer satisfaction through consistent delivery of high-quality meals and exceptional service.
- Maintained proper food storage practices, ensuring optimal freshness while minimizing spoilage risks.
- Contributed to a positive workplace culture by providing constructive feedback on staff performance and addressing any concerns in a timely manner.
- Provided superior customer service through prompt attention to guests'' needs and swift resolution of any issues that arose during meal service.
- Assisted in the recruitment process by conducting interviews with prospective candidates to determine their suitability for the role.
Server
Tea Around Town Atlanta
Atlanta, GA
04.2025 - 09.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations and food pairings for enhanced guest experience.
- Processed orders accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area to ensure customer satisfaction.
- Trained new team members on service protocols and restaurant policies.
- Implemented suggestions for improving workflow, contributing to overall team efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Team Member
Red Robin
Snellville, GA
05.2021 - 2022
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Team Member
Hardee's Restaurant
Lilburn, GA
01.2017 - 2019
- Operated kitchen equipment to prepare food items efficiently.
- Delivered exceptional customer service during high-volume periods.
- Maintained cleanliness and organization of workstations to ensure safety compliance.
- Assisted team members in training on food preparation techniques and safety protocols.
- Handled cash register operations, ensuring accurate transactions and balanced drawers.
- Collaborated with coworkers to streamline order processes, enhancing overall speed of service.
Team Member
Raising Cane's Restaurants
Duluth, GA
2025 - 2025
- Ensured adherence to safety and sanitation standards consistently throughout shifts.
- Processed customer transactions accurately using point-of-sale system.
- Adapted quickly to changing priorities during peak service hours.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Team Member
Popeye's Restaurants
Lilburn, GA
2019 - 2020
- Provided exceptional customer service in fast-paced dining environment.
- Operated kitchen equipment safely and efficiently to prepare menu items.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted team members with food preparation and order fulfillment tasks.
Education
No Degree -
Georgia Gwinnett College
Lawrenceville, GASkills
- Punctuality
- Food safety
- Knife skills
- Sanitation protocols
- Cross-contamination prevention
- Grill operation
- Workstation organization
- Hygiene standards
- Order accuracy
- Product upselling
- Teamwork and collaboration
- Multitasking
- Attention to detail
- Clear communication
- Active listening
- Adaptability and flexibility
- Decision-making
- Relationship building
Timeline
Kitchen Crew Trainer
Whataburger
09.2025 - Current
Server
Tea Around Town Atlanta
04.2025 - 09.2025
Team Member
Red Robin
05.2021 - 2022
Team Member
Hardee's Restaurant
01.2017 - 2019
Team Member
Raising Cane's Restaurants
2025 - 2025
Team Member
Popeye's Restaurants
2019 - 2020
No Degree -
Georgia Gwinnett College