Michael Hiddleson
Caldwell,OH
Summary
Accomplished hospitality professional with over 10 years of experience, including 4 years in management and 2 years supervising South Carolina Welcome Center. Expertise in customer relations, staff supervision, daily operations, and facility oversight. Proven ability to enhance property safety and cleanliness while fostering a welcoming environment.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Palmetto Goodwill
Bluffton, South Carolina
01.2024 - 12.2025
- Assisted in daily operations of retail store and donation center.
- Collaborated with team to train new employees on policies and procedures.
- Managed inventory levels and organized stock for optimal customer access.
- Oversaw cash handling processes, ensuring accuracy during transactions and reconciliations.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations by scheduling shifts and assigning duties to optimize team performance.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
USF Supervisor of The Welcome Center to South Caro
U.S. Facilities
Hardeeville, South Carolina
11.2022 - 12.2024
- Supervised daily operations and ensured adherence to safety protocols.
- Managed staff schedules and delegated tasks effectively.
- Trained new employees on operational procedures and equipment use.
- Conducted regular inspections to maintain facility standards and cleanliness.
- Coordinated maintenance requests and tracked progress with service teams.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 10 employees in daily operations.
- Complied with company policies, objectives and communication goals.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Custodial Supervisor
SSC Services For Education
Hardeeville, South Carolina
07.2020 - 06.2022
- Supervised daily cleaning operations for educational facilities.
- Trained custodial staff on safety procedures and cleaning techniques.
- Managed inventory of cleaning supplies and equipment for efficiency.
- Collaborated with administration to support special events and activities.
- Responded quickly to emergency situations requiring immediate attention.
- Helped team members use supplies efficiently to achieve department objectives and reduce waste.
- Developed and implemented standard operating procedures for all custodial staff.
- Ensured compliance with health codes, safety regulations, and applicable laws regarding sanitation and hazardous materials disposal.
- Trained new custodial staff in proper use of cleaning products, safety protocols, and other job-related tasks.
- Advised management about potential problems related to staffing levels or training needs for the department.
- Monitored the cleanliness of all areas within the facility on a daily basis.
- Communicated with maintenance team on damages to repair.
- Explained goals and expectations required of trainees.
Glazer
Clover Glass Shop
Bluffton, South Carolina
08.2013 - 05.2017
- Install glass products in residential and commercial settings.
- Cut and shape glass sheets to customer specifications.
- Operate glass-cutting tools and machinery safely and efficiently.
- Inspect finished glass products for quality assurance standards.
- Inspect glass for defects prior to installation.
- Repaired broken panes of glass using epoxy resin glue or similar material.
- Fabricated metal framing components used in the production of window units.
- Installed hardware such as locks, hinges, closers. on window units.
- Drilled holes into walls and fitted frames into openings for installation of windows and doors.
- Utilized power tools such as drills, saws, grinders and sanders to shape metal components.
- Lifted heavy objects such as large sheets of glass and window frames onto workbenches safely.
- Collaborate with team members to meet project deadlines.
- Maintain a clean and organized work environment for safety.
- Maintained a clean workspace at all times by disposing waste materials properly according to company regulations.
- Maintained a safe working environment by adhering strictly to safety regulations.
Education
High School Equivalencey Degree
Morehead City, NCSkills
- Retail operations management
- Customer service
- Staff training and development
- Safety compliance
- Cash handling
- Staff management
- Task delegation
- Time management
- Problem resolution
- Team collaboration
- Customer relations
- Customer rapport
- Customer satisfaction
- Maintenance
- Property inspections
- Grounds maintenance
References
References available upon request.
Timeline
Assistant Manager
Palmetto Goodwill
01.2024 - 12.2025
USF Supervisor of The Welcome Center to South Caro
U.S. Facilities
11.2022 - 12.2024
Custodial Supervisor
SSC Services For Education
07.2020 - 06.2022
Glazer
Clover Glass Shop
08.2013 - 05.2017
High School Equivalencey Degree