Summary
Work History
Education
Skills
Timeline
GeneralManager

Michael Higgins

Ballston Lake,NY

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Driven Retail Manager with more than 30 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

Work History

Health and Beauty / GM Manager

Shoprite Supermarkets
2011.07 - 2023.12
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training and schedules.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

District Manager

HGA Quest
2003.11 - 2011.05
  • Supervised 6 locations to enforce high-quality standards of operation.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.

Education

Associate Of Business Administration -

Schenectady County Community College
Scotia, NY

Skills

  • Schedule Management
  • Workflow Planning
  • Loss Prevention
  • Purchasing and Planning
  • Merchandise Selection
  • Merchandise Planning
  • Retail Display Setup
  • Planogram Design
  • Retail Knowledge
  • Visual Merchandising
  • Retail Sales Professional
  • Friendly and Outgoing

Timeline

Health and Beauty / GM Manager

Shoprite Supermarkets
2011.07 - 2023.12

District Manager

HGA Quest
2003.11 - 2011.05

Associate Of Business Administration -

Schenectady County Community College
Michael Higgins