Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Pitts

Jacksonville,AR

Summary

Customer-oriented General Manager with years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Drug Gm / Health Beauty Care Department Manager

Kroger
05.2008 - Current
  • Worked at the Jacksonville location until Oct 2021 then transferred to mccain for Drug GM leader Oct 2021.
  • Frontend supervisor worked accounting and customer service.
  • Answering the phone.
  • Tends to customer questions.
  • Trained cashiers in sales techniques, providing excellent customer service, problem solving and daily cash balancing.
  • Manager on duty for the store.
  • Opening customer Kroger accounts, attending to the needs of services for the customer with money orders, western union, bill pay and lottery.
  • Schedule writing, ordering, breaking down pallets, setting endcaps, daily store scans.
  • Ordering store supplies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • File maintenance hanging tags and making signs for new ad.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Gained strong leadership skills by managing projects from start to finish.
  • very punctual, do not miss work unless very very sick.
  • love working in teams and independently.
  • love staying positive and happy.


Education

High School Diploma -

Jacksonville High School
Jacksonville, AR
05.2007

Skills

  • Business Leadership
  • Training and coaching
  • Customer Service Management
  • Team Leadership
  • Staff Development
  • Workflow Planning
  • Team Player
  • Scheduling
  • Customer Service
  • Teamwork and Collaboration
  • Staff Scheduling
  • Staff Training
  • Product Promotion

Timeline

Drug Gm / Health Beauty Care Department Manager

Kroger
05.2008 - Current

High School Diploma -

Jacksonville High School
Kayla Pitts