Patricia Jordan
West Bountiful,UT
Summary
Experienced coordinator with a strong emphasis on connecting with people and animals. Proficient in project management, effective communication, and adept at problem-solving. Recognized for adaptability to evolving demands and consistent delivery of results. Excited to contribute to a dynamic environment and create a substantial impact.
Overview
24
24
years of professional experience
Work History
Drug GM Assistant Department Leader
Smith's Marketplace
Bountiful, UT
11.2024 - Current
- Fostered a positive work environment to improve team morale and productivity levels.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
- Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
- Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
- Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
- Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within the organization.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Wall Deli Lead
Smith's Marketplace
09.2023 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Assistant Grocery Manager
Smith’s Marketplace
Bountiful, UT
11.2022 - 07.2023
- Assist head department manager in day to day operations
- Maintain an appearance of well stocked displays throughout the grocery department
- Performed key tasks to promote inviting grocery store appearance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Organize and maintain a clean back room
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Receive and stage grocery load
- Orchestrated performance-oriented environment by closely supporting team members.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing product recommendations.
Top Stock/Grocery Replenishment Clerk
Smith’s Marketplace
Bountiful, UT
05.2022 - 11.2022
- Scan and maintain the inventory system accuracy
- Restock back stock located above product homes
Dairy Clerk
Smith’s Marketplace
Bountiful, UT
07.2021 - 11.2021
- Receive and breakdown for the day the dairy load
- Organize and maintain a clean cooler
- Stock and restock dairy merchandise
- Maintain an appearance of well stock shelves
- Make sure the dairy department is set up for the next day of business
Grocery Replenishment Clerk
Smith’s Marketplace
Bountiful, UT
11.2019 - 07.2021
- Make sure daily scans are completed and fulfilled for the department and sub departments
- Maintain an appearance of well stocked displays
- Throughout the grocery department
- Build and create grocery marketing displays
- Breakdown and restock specialty load
- Organize and Maintain a clean back room
- Receive and stage grocery load
Front End Cashier
Smith’s Marketplace
Bountiful, UT
11.2016 - 11.2019
- Greet and make customers welcomed at checkout counters
- Check out customers
- Bag customers purchased groceries
- Put unwanted product back on shelf
Purchasing & Returns Manager
SkinCareRx
Salt Lake City, UT
12.2006 - 06.2009
- Direct Purchasing & Returns operations & staff for the distribution center for SkinCareRx, Anne Michele Apothica Online, Anne Michele Apothica Store, & Skin Botanica
- Work closely with marketing department to ensure that inventory control is maintained
- Conduct negotiations with product vendors to ensure ongoing discounts on purchases, & marketing materials
- Work closely with over 200 product vendors
- Work closely with product vendors to recover money lost to the company through customer returns
- Open new product accounts
- Work closely with receiving department to ensure that orders are received accurately
- Work closely with product vendors to resolve discrepancies when product is received
- Work in conjunction with the systems department to improve software program used for purchasing & processing returns
- Implemented cross training program
Pet Sitter
Friendly Neighbor
Salt Lake City, UT
03.2001 - 09.2007
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
Returns Processor
SkinCareRx
Salt Lake City, UT
03.2007 - 05.2007
- Keep track of reasons for returning product & refunding customer’s their money through itransact & amazon
- Work closely with product vendors to recover money lost to the company through customer returns
- Work closely with shipping vendors to recover lost orders
- Work closely with customer service to ensure customers are aware of the status of their return
Consultant / Shipping Specialist
SkinCareRx
Salt Lake City, UT
09.2006 - 03.2007
- Worked with new & existing customers in providing skin analysis through phone & email
- Processed customer’s order by placing, filling, processing, and shipping orders
- Prepared packages for express shipping
- Generated repeat business through successful customer follow-up
- Assisted in training of new consultants, and shipping specialist
- Responsible for providing great customer service by troubleshooting & resolving customer problems with orders
- Processed customer returns by refunding customers through itransact & amazon
- Created & maintain filing system
- Demonstrated the ability to multi-task multiple positions at the one time
Shipping & Returns Manager
SkinCareRx
Salt Lake City, UT
05.2007 - 12.2006
- Managed the day-to-day operations of the distribution center & returns department & staff
- Maintained accuracy, quality control, timeline, & teamwork
- Work closely with product vendors to recover money lost to the company through customer returns
- Worked closely with other departments
- Negotiate with shipping vendors to ensure quality control, & lower shipping rates
- Helped develop distribution system in warehouse to improve accuracy, quality control, speed, & teamwork
Operations Support Representative
Utah Power Credit Union
Salt Lake City, UT
02.2002 - 09.2006
- Post & originate EFT’s daily
- Post Drafts daily
- Prepared & monitored cash on hand, balance sheets, general ledger, checks & reports: Originate & receive daily wires
- Set up automatic transfer for loan payments & savings transfers
- Monitor & cater to member base that have a savings balance of 150k or more
- Work closely & assist Financial Advisor
Member-service Representative
Utah Power Credit Union
Salt Lake City, UT
06.2001 - 02.2002
- Responsible for 8k cash drawer
- Assist credit union members in withdrawals, deposits, and balancing accounts
- Process new member’s applications
Education
Diploma -
North Sanpete High School
Mt. Pleasant, UTMaster Esthetician -
Skin Works
Salt Lake City, UT09-2006
General Studies
Salt Lake Community College
Salt Lake City, UT01.2006
Skills
- Skilled in connecting with animals
- Skilled in interpreting body languages and tones in people and animals
- Relationship Management Skills
- Effective Communication
- Operational Efficiency Management
- Ability to meet deadlines
- Organizational development
- Creative
- Team Leadership
- Skilled in Prioritizing Diverse Responsibilities
- Efficient Workflow Coordination
- Efficient Workspace Management
- Consistently Attain Goals
Timeline
Drug GM Assistant Department Leader
Smith's Marketplace
11.2024 - Current
Wall Deli Lead
Smith's Marketplace
09.2023 - 11.2024
Assistant Grocery Manager
Smith’s Marketplace
11.2022 - 07.2023
Top Stock/Grocery Replenishment Clerk
Smith’s Marketplace
05.2022 - 11.2022
Dairy Clerk
Smith’s Marketplace
07.2021 - 11.2021
Grocery Replenishment Clerk
Smith’s Marketplace
11.2019 - 07.2021
Front End Cashier
Smith’s Marketplace
11.2016 - 11.2019
Shipping & Returns Manager
SkinCareRx
05.2007 - 12.2006
Returns Processor
SkinCareRx
03.2007 - 05.2007
Purchasing & Returns Manager
SkinCareRx
12.2006 - 06.2009
Consultant / Shipping Specialist
SkinCareRx
09.2006 - 03.2007
Operations Support Representative
Utah Power Credit Union
02.2002 - 09.2006
Member-service Representative
Utah Power Credit Union
06.2001 - 02.2002
Pet Sitter
Friendly Neighbor
03.2001 - 09.2007
Diploma -
North Sanpete High School
Master Esthetician -
Skin Works
General Studies
Salt Lake Community College
Similar Profiles
Kyle CritchfieldKyle Critchfield
Front End Manager at Smith's MarketplaceFront End Manager at Smith's Marketplace
KADEN NIELSENKADEN NIELSEN
Retail Courtesy Clerk at Smith's MarketplaceRetail Courtesy Clerk at Smith's Marketplace
Justin CoutcherJustin Coutcher
Deli Clerk at Smith's MarketplaceDeli Clerk at Smith's Marketplace