Kyle Critchfield
West Jordan
Summary
Front-end management professional with expertise in overseeing customer service, inventory management, and daily operations. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities.
Overview
6
6
years of professional experience
Work History
Front End Manager
Smith's Marketplace
07.2024 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 21 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Assistant Grocery Manager
Smith's Food & Drug Stores
11.2023 - 07.2024
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
Front End Manager
Smith's Food & Drug Stores
09.2019 - 11.2023
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
Education
GED -
Copper Hill's High School
West Jordan, UT05-2014
Skills
- Service Excellence
- Team Leadership
- Strategic Team Guidance
- Fraud Detection Strategies
Timeline
Front End Manager
Smith's Marketplace
07.2024 - Current
Assistant Grocery Manager
Smith's Food & Drug Stores
11.2023 - 07.2024
Front End Manager
Smith's Food & Drug Stores
09.2019 - 11.2023
GED -
Copper Hill's High School
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