Joanna Martinez
Phoenix,AZ
Summary
Dynamic Front End Manager at Fry's Food And Drug with a proven track record in enhancing customer satisfaction and optimizing service workflows. Skilled in employee supervision and cash handling, I successfully implemented streamlined checkout processes, resulting in improved efficiency and team performance. Passionate about training and mentoring staff to achieve excellence.
Front-end management professional with expertise in overseeing customer service, inventory management, and daily operations. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities.
Overview
12
12
years of professional experience
Work History
Front End Manager
Fry's Food And Drug
11.2024 - Current
- Supervised front-end operations, ensuring efficient customer service and workflow management.
- Trained new staff on register operations and customer interaction best practices.
- Coordinated scheduling for front-end employees to maintain optimal coverage during peak hours.
- Enhanced customer satisfaction by implementing streamlined checkout processes and resolving issues promptly.
Assistant Front End Manager
Fry's Food And Drug
08.2023 - 11.2024
- Assisted in daily operations to ensure smooth front-end service delivery.
- Supported team in maintaining high standards of customer service and satisfaction.
- Coordinated scheduling and staffing to optimize front-end efficiency.
- Collaborated with management on merchandising strategies to enhance product visibility.
Cashier
Fry's Food And Drug
09.2022 - 08.2023
- Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
- Assisted customers with inquiries, providing exceptional service and fostering positive shopping experiences.
- Maintained cleanliness and organization of checkout areas to enhance overall store presentation.
- Collaborated with team members to optimize workflow during peak hours, ensuring timely service delivery.
Order Picker
Amazon
10.2021 - 07.2022
- Operated warehouse equipment to accurately pick and prepare orders for shipment.
- Collaborated with team members to optimize workflow and enhance order accuracy.
- Maintained inventory levels by conducting regular stock checks and reporting discrepancies.
- Implemented safety protocols to ensure compliance with industry standards during order picking.
Medical and Billing Coding Extern
Triton Medical Solutions
04.2019 - 06.2019
- Increased student comprehension by implementing interactive and hands-on learning activities.
- Followed established departmental guidelines and safety procedures.
- Assisted nursing team with answering phones and updating medical charts.
- Developed strong interpersonal and communication skills by collaborating with all types of personalities in various situations.
- Streamlined office operations with efficient management of medical records and appointment scheduling.
- Took and followed detailed directions from others.
Customer Service Supervisor
Fry's Electronics
03.2018 - 06.2019
- Supervised daily operations, ensuring high-quality customer service standards.
- Trained and mentored new team members on company policies and procedures.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty.
- Developed and implemented process improvements to streamline service workflows.
Merchandiser Supervisor
Fry's Electronics
10.2017 - 03.2018
- Led merchandising team to optimize product placement and enhance visual appeal.
- Developed and implemented training programs for new staff on merchandising standards.
- Analyzed sales data to inform inventory decisions and improve stock availability.
- Collaborated with cross-functional teams to align promotional strategies with merchandising efforts.
- Mentored junior merchandisers, fostering skill development and adherence to best practices.
- Coordinated seasonal displays, ensuring timely execution of marketing campaigns in-store.
Merchandise Specialist
Fry's Electronics
04.2013 - 10.2017
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Managed vendor relationships to ensure prompt delivery of products and address any issues or discrepancies.
- Evaluated current assortment mix regularly to identify gaps or opportunities for expansion based on customer needs and market demand.
- Boosted merchandise sales by implementing strategic visual merchandising techniques.
- Resolved customer complaints professionally, ensuring a high level of satisfaction with their shopping experience at the store.
- Increased overall store attractiveness by organizing shelves, displays, and signage according to corporate guidelines.
- Trained new team members on company policies, procedures, and best practices for merchandise specialists.
Education
High School Diploma -
Window Rock High
Fort Defiance, AZ05-2004
Medical Billing And Coding Certificate - Medical Billing And Coding
Carrington College
Mesa, AZ05-2019
Skills
- Service excellence
- Employee supervision
- Staff supervision
- Performance improvements
- Fraud prevention
- Cash handling
- Training and mentoring
- Cash register operation
- Staff management
- Schedule management
- Strategic planning
- Problem-solving skills
- Cash counting
- Employee motivation
- Accurate money handling
Timeline
Front End Manager
Fry's Food And Drug
11.2024 - Current
Assistant Front End Manager
Fry's Food And Drug
08.2023 - 11.2024
Cashier
Fry's Food And Drug
09.2022 - 08.2023
Order Picker
Amazon
10.2021 - 07.2022
Medical and Billing Coding Extern
Triton Medical Solutions
04.2019 - 06.2019
Customer Service Supervisor
Fry's Electronics
03.2018 - 06.2019
Merchandiser Supervisor
Fry's Electronics
10.2017 - 03.2018
Merchandise Specialist
Fry's Electronics
04.2013 - 10.2017
High School Diploma -
Window Rock High
Medical Billing And Coding Certificate - Medical Billing And Coding
Carrington College