MARYANA POPENKOVA
Brooklyn
Summary
Customer-focused professional with 5+ years of experience delivering high-quality service in fast-paced environments. Proven ability to improve customer satisfaction, streamline operations, and support team performance. Strong communicator with expertise in problem-solving, conflict resolution, and maintaining efficient front-end operations.
Overview
12
12
years of professional experience
Work History
Front End Manager
Netcost Market
Brooklyn
11.2025 - 04.2026
- Improved customer satisfaction by resolving complaints efficiently and ensuring a smooth checkout experience
- Supervised and supported a team of 10 cashiers to maintain fast and accurate front-end operations
- Managed daily cash handling, including balancing registers and resolving discrepancies
- Processed refunds and exchanges in compliance with company policies
- Trained new employees on POS systems, procedures, and customer service standards
- Maintained a clean, organized, and fully stocked front-end area
Head Cashier
Cherry Hill Market
Brooklyn
02.2023 - 09.2025
Salon Coordinator
Broome Street Society
New York
09.2018 - 01.2020
- Managed 100+ weekly appointments using Mindbody, improving booking efficiency
- Handled high-volume calls and client communication
- Processed $5,000+ in weekly transactions with full accuracy
- Reduced inventory shortages by 30% through improved tracking
- Supported stylists and enhanced daily operations
Receptionist
Soon Beauty Lab
Brooklyn
06.2016 - 06.2017
- Managed 30+ calls daily and scheduled appointments
- Booked 50+ daily appointments while minimizing scheduling gaps
- Assisted clients with service selection, increasing sales by 20%
- Processed payments accurately and maintained client records
Salon Assistant
Dive Salon
Brooklyn
07.2014 - 05.2016
Education
Bachelor of Arts - Politics And Human Rights
Marymount Manhattan College
High School Diploma -
Camdenton High School
Skills
- Type 35 WPM
- Service excellence
- Technical Proficiency (Mindbody, POS, and Medical Systems)
- Strong Organizational Skills
- Product Knowledge & Retail Sales
- Conflict Resolution & Mediation
- Analytical Problem-Solving
- Inventory Management & Stocking
- Active Listening & Client Engagement
Languages
English (Fluent)
Russian (Fluent)
Timeline
Front End Manager
Netcost Market
11.2025 - 04.2026
Head Cashier
Cherry Hill Market
02.2023 - 09.2025
Salon Coordinator
Broome Street Society
09.2018 - 01.2020
Receptionist
Soon Beauty Lab
06.2016 - 06.2017
Salon Assistant
Dive Salon
07.2014 - 05.2016
Bachelor of Arts - Politics And Human Rights
Marymount Manhattan College
High School Diploma -
Camdenton High School