Michael H. Jang
Chandler
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director Quality Control
Americana Outdoors
Mesa, AZ
06.2024 - Current
- Created a Quality Systems manual that brought in 32 customers and resulted in 2 million in sales.
- Certified the whole company under ISO 9001 standards and Clark County Quality Standards
- Conducted several audits and routine inspections to uphold and enhance quality standards
- Developed and implemented training programs to improve staff performance and productivity.
- Created a line of sporting equipment for the West Coast Area and profited 2.5 million dollars in sales.
- Led strategic initiatives to enhance operational efficiency across multiple departments.
Operations Manager | Lead Project Manager
Target Corporation
Chicago, IL
02.2023 - 06.2024
- Successfully recreated the hour site staffing plan showing immediate impact involving cost savings of $250,000 over the course of 3 months
- Incorporated improvement jackpot project to decrease ergonomic strain and saved over $300,000 on labor staffing.
- Led cross-functional teams in planning, execution, and delivery of complex projects to meet project deadlines
- Monitored project progress, identified bottlenecks, and implemented course corrections to ensure projects are on track.
- Coordinated with headquarters for remapping a $500,000 project with 85 lanes and 23 doors for 25 stores in the Chicago area.
Operations Manager | IXD Cross Dock Outbound Operations (Fluid-EOL & Flow Operations)
Amazon
Chicago, IL
07.2021 - 02.2023
- Coordinated and executed the daily plan for logistical movement of outbound freight across the entire Outbound department at Amazon Cross Dock facility to ensure product shipment on time to a network of 35 fulfillment centers.
- Proactively led cross functional process improvement projects using lean tools & Kaizen to develop a benchmark team that led to annual cost savings upwards of $5,000,000
- Implemented the Fraud Buster Program saving site at peak 2 million dollars in one year.
- Improved UIS toe wrangler efficiency from 20% to 80% in a 2-month period placing second in the network.
- Strategically supervised improvement project to increase volume rate by 3 million units during Amazon Prime season
- Monitored overall flow of Cross Dock throughput and made data driven decisions to improve capability and efficiency (Recirculation %, CPLH, Cost) of facility.
Program Manager | Ramp Operations
Delta Airlines
Normal, IL
03.2018 - 07.2021
- Coordinated 5 on-site programs throughout the network in Q1 to Q2 to 70 Ramp agents that saved $500,000.
- Managed all Product Replacement Baggage across the United States airports.
- Restructured cost strategy, resulting in headcount increasing from 10 to 50 employees and saving 1.2 million dollars.
- Ranked number one in Midwest 2020 for customer satisfaction, implemented program across 40 different sites.
- Refined outsourcing baggage time offload from 90th out of 100 in the network to 2nd in three weeks' time.
- Organized Blood Drive for American Red Cross leading as the number 1 sponsor from 2018-2021.
- Strategically supervised the project execution teams ensuring timely and cost effective completion of projects saving.
Education
BS - Business Administration
Illinois State University, State Farm College of Business
Normal, IllinoisSkills
- Managing Cross Functional Teams
- Program Management
- Team Building & Development
- Written/Oral Communication
- Excel VBA and Microsoft Tools
- Cost Analysis
- Six Sigma Methodologies
- Operations planning
- Relationship building
- Strategic planning
- Verbal and written communication
- Executive Managment
Certification
- Certified Six Sigma Yellow Belt- Dec '22
- SQL for Data Science- Exp. Aug '28
- Google Project Management - Exp. Nov '27
- ISO 9001 - Jan' 2025
Timeline
Director Quality Control
Americana Outdoors
06.2024 - Current
Operations Manager | Lead Project Manager
Target Corporation
02.2023 - 06.2024
Operations Manager | IXD Cross Dock Outbound Operations (Fluid-EOL & Flow Operations)
Amazon
07.2021 - 02.2023
Program Manager | Ramp Operations
Delta Airlines
03.2018 - 07.2021
BS - Business Administration
Illinois State University, State Farm College of Business