Michael Holladay
Plano,TX
Summary
Associate IT Specialist with investigative experience in network surveillance, asset management, and technical support for Fortune 500 environments. Proven track record of supporting enterprise systems through NIST-aligned security protocols, Linux-based monitoring, and rapid incident response. Committed to optimizing system uptime and driving operational efficiency in critical infrastructures.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Surveillance Specialist
Blackfish Intelligence
10.2025 - Current
- Maximized system uptime by proactively identifying technical anomalies.
- Accelerated incident response through deep-dive diagnostics and troubleshooting.
- Influenced risk-mitigation strategies by delivering actionable technical briefings to stakeholders.
Technical Support Hardware Engineer
Cambridge Broadband Network Group
07.2025 - Current
- Ensured 100% audit compliance for a Fortune 500 client by enforcing rigorous access controls and IT asset standards.
- Reduced diagnostic latency by leveraging Linux CLI and SQL to automate network monitoring and data retrieval.
- Eliminated compliance gaps through meticulous asset lifecycle management and audit readiness.
- Unified enterprise security by aligning IAM and endpoint protocols across cross-functional teams.
Additional Experience
Various Industries
01.2012 - 06.2025
- Warehouse/Manufacturing: Optimized inventory tracking and logistics efficiency in high-volume industrial environments.
- Delivery Associate: Engineered efficient route plans to ensure 100% on-time delivery and precise asset tracking.
- Residential Moving: Coordinated secure relocation of high-value residential assets and sensitive equipment.
Education
Certificate of Technical Studies - Computer Science
Paris Junior College
Paris, TX12-2021
Skills
- Identity & Access Management (IAM)
- Incident Management & Remediation
- System Administration (Linux/Windows)
- Network Diagnostics & Troubleshooting
- Technical Communication & Documentation
- Database Support (SQL)
- NIST Cybersecurity Framework (CSF)
- Hardware & Software Auditing
Certification
Google Cybersecurity Professional Certificate
Coursera | 2024 – 2025
- Technical Troubleshooting: Leveraged Linux, SQL, and Wireshark to diagnose system vulnerabilities and resolve unauthorized access incidents.
- Security Standardization: Conducted IT audits using the NIST Framework to identify and remediate hardware, encryption, and recovery gaps.
- Access Management: Optimized user security by deploying MFA and IAM policies to mitigate phishing risks and streamline support workflows.
Timeline
Associate Surveillance Specialist
Blackfish Intelligence
10.2025 - Current
Technical Support Hardware Engineer
Cambridge Broadband Network Group
07.2025 - Current
Additional Experience
Various Industries
01.2012 - 06.2025
Certificate of Technical Studies - Computer Science
Paris Junior College