John Fitzpatrick
Indianapolis,IN
Summary
Associate Enterprise Technology Specialist with experience supporting enterprise infrastructure, identity and access management (IAM), and large-scale technology deployments. Proven ability to enforce security standards, troubleshoot complex system issues, and coordinate cross-functional IT initiatives. Strong foundation in access governance, with a growing focus on cybersecurity, threat detection, and risk mitigation.
Overview
8
8
years of professional experience
Work History
Associate Enterprise Technology Specialist
Kroger
Indianapolis, IN
05.2026 - Current
- Oversee and support technology infrastructure across enterprise locations, ensuring systems operate within defined performance and security standards
- Drive adherence to technology policies, standards, and service level agreements (SLAs), ensuring timely and high-quality delivery of IT services
- Lead end-to-end coordination of technology deployments, including hardware installations, vendor management, budgeting, and rollout scheduling
- Partner with cross-functional teams and vendors to monitor project progress, resolve issues, and ensure successful implementation outcomes
- Act as a technology liaison between enterprise leadership, stakeholders, and IT teams, improving communication and alignment across initiatives
- Provide technical guidance and support to local leadership and end users, ensuring solutions align with enterprise standards and business needs
- Identify process improvement opportunities and implement efficiencies that enhance system performance and operational workflows
- Support infrastructure planning by assessing refresh needs, managing expenses, and identifying cost-saving opportunities
- Mentor and support entry-level team members, fostering growth across multiple technical disciplines
- Ensure compliance with company standards related to security, safety, and operational integrity across all technology initiatives
Enterprise Operations Analyst (LSA)
Kroger
Indianapolis, IN
06.2024 - 05.2026
- Manage and provision user access across enterprise systems using APT and IMT
- Troubleshoot access issues for platforms such as Coupa, MyTime, PowerBI, and Oracle
- Ensure proper access control based on job codes and company security policies
- Collaborate with internal support teams to resolve system and application issues
- Support identity and access governance processes in a large enterprise environment
- Assist with audits by verifying access permissions and enforcing least privilege
Transaction Specialist III
JPMorgan Chase
Indianapolis, IN
02.2022 - 05.2024
- Reviewed and processed legal documentation ensuring accuracy and compliance with regulatory standards
- Acted as a liaison between external agencies and internal teams to resolve documentation issues
- Maintained strict attention to detail while handling sensitive and confidential information
Relationship Banker (Certified Leader)
Bank of America
Greenwood, IN
02.2020 - 01.2022
- Cultivated strong customer relationships through personalized banking solutions and proactive communication.
- Built client relationships and met performance goals while maintaining risk standards
- Analyzed client financial needs to recommend appropriate products and services, enhancing customer satisfaction.
- Led team initiatives to streamline account opening processes, improving efficiency and reducing turnaround time.
- Trained tellers and other Relationship Bankers on compliance protocols and best practices, fostering a knowledgeable team environment.
Relationship Banker II
First Financial Bank
Carmel, IN
04.2018 - 11.2019
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Executed daily transactions with accuracy while ensuring compliance with bank policies and regulations.
- Led workshops on financial literacy, empowering clients to make informed banking decisions.
Education
Information Technology Essentials - Information Technology
DeVry University
Naperville, IL02-2024
Associate of Applied Science - Cybersecurity And Networking
DeVry University
Naperville, IL05-2027
Skills
- Identity & Access Management (IAM)
- Microsoft Azure / Entra ID
- Active Directory
- Access Provisioning (APT / IMT)
- Citrix, Oracle, Maximo
- PowerBI (Access Support)
Websites
Timeline
Associate Enterprise Technology Specialist
Kroger
05.2026 - Current
Enterprise Operations Analyst (LSA)
Kroger
06.2024 - 05.2026
Transaction Specialist III
JPMorgan Chase
02.2022 - 05.2024
Relationship Banker (Certified Leader)
Bank of America
02.2020 - 01.2022
Relationship Banker II
First Financial Bank
04.2018 - 11.2019
Information Technology Essentials - Information Technology
DeVry University
Associate of Applied Science - Cybersecurity And Networking
DeVry University