Michael Hollingsworth
Frederick,MD
Summary
Dynamic Front End Associate with proven expertise in customer service and retail transactions, honed at Home Depot. Excelled in merchandising, product restocking, and sales, significantly enhancing customer satisfaction and loyalty. Demonstrated exceptional time management and team contribution, ensuring seamless operations and service excellence.
Recent graduate with foundational knowledge in Electronic Media & Film and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Front End Associate
Home Depot
08.2018 - Current
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Cashier
Giant Food Stores
Lanham, Maryland
06.2012 - 03.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Cashier
Super Fresh
Frederick, Maryland
09.2008 - 05.2009
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Bachelor of Science - Electronic Media & Film
Towson University
Towson 05.2023
Associate of Arts - Television Production
Montgomery College
Rockville, MD06.2018
High School Diploma -
Tuscarora High School
Frederick, MD05.2009
Marketing Cetficiate - Marketing 1 & 2
FCPS Career And Technology Center
Frederick, MD 08.2008 - 05.2009
Skills
- Merchandising and display assembly
- Product restocking
- Retail transactions
- Time Management
- Customer Service
- Team contribution
- Sales expertise
Timeline
Front End Associate
Home Depot
08.2018 - Current
Cashier
Giant Food Stores
06.2012 - 03.2014
Cashier
Super Fresh
09.2008 - 05.2009
Marketing Cetficiate - Marketing 1 & 2
FCPS Career And Technology Center
08.2008 - 05.2009
Bachelor of Science - Electronic Media & Film
Towson University
Associate of Arts - Television Production
Montgomery College
High School Diploma -
Tuscarora High School
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