Michael Hooper
Glen Burnie,MD
Summary
Hello all, my name is Michael Hooper and I'm looking for a fresh start within a company that has both room to grow and room to learn new skills. I've lived in Maryland all my life, i was raised by a single mother who taught us the value of working hard for the things we wanted and needed. I've worked in the inventory, warehouse management, and productions fields for roughly 20 years, and acquired many skills along the way. In my spare time i enjoy sports and movies, or spending time with friends and loved ones. I'm organized, i catch on quickly, i speak spanish, and I would consider myself to be a reliable, hard working guy.
Overview
21
21
years of professional experience
Work History
Director of Production
Petra Stone Inc.
Fairfax, VA 22031
07.2021 - Current
- Coordinated with other departments to align production with customer requirements.
- Monitored workflow to enforce production standards and maintained knowledge of events affecting established schedule.
- Wrote and conducted formal performance reviews for production personnel.
- Resolved issues quickly to maintain productivity goals.
- Implemented quality control system to review products against technical specifications and corporate standards.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Estimated labor requirements to support anticipated workload.
- Managed internal operational standards and productivity targets.
Warehouse Lead
Belts Logistics / Abacus Corporation
Elkridge, MD 21075
08.2016 - 07.2021
- Maintained top performance standards while working in hot warehouse environment.
- Oversaw daily operations and shipping and handling processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Monitored performance and safety practices of 9 warehouse staff members
- Acted as liaison between company departments and warehouse teams.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Trained employees on equipment operation and safety protocols.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Tracking Analyst
American Forest Products
Baltimore, MD 21230
10.2004 - 06.2015
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Queried databases for information needed for report processing.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
International ODC (online Data Capture) Supervisor
UPS
Laurel, MD 20707
01.2002 - 12.2004
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - Business Administrations
09.2003
High School Diploma -
05.2001
Skills
- Customer Experience
- Staff Management
- Health and Safety Compliance
- Assembly and Production
- Resource Management
- Verbal Communication
- Time Management
- Customer Support
- Quality Assurance Controls
- Maintaining Clean Work Areas
- Logistics
- Train Employees
- Maintenance Inspections
- Inventory Coordination
Timeline
Director of Production - Petra Stone Inc.
07.2021 - Current
Warehouse Lead - Belts Logistics / Abacus Corporation
08.2016 - 07.2021
Tracking Analyst - American Forest Products
10.2004 - 06.2015
International ODC (online Data Capture) Supervisor - UPS
01.2002 - 12.2004
Anne Arundel Community College - No Degree, Business Administrations
Glen Burnie High School - High School Diploma,