Michael Hoselton
Bonney Lake
Summary
Dynamic professional with a strong background in customer service and team leadership at Qwik Mart Orca Car Wash. Proven ability to maintain high-quality standards while multitasking in fast-paced environments. Recognized for exceptional organization and proactive problem-solving, ensuring seamless operations and excellent guest experiences. Committed to fostering teamwork and enhancing service quality.
Overview
1
1
Certification
Work History
Car Detailer
Qwik Mart Orca Car Wash
01.2025 - Current
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Maintained standards of quality, timeliness, productivity and customer service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Squad Member
MOD Pizza
10.2024 - 01.2025
- Assisted in the development of standard operating procedures to ensure smooth workflow within the team.
- Completed mission requirements assigned by squad leaders with minimal direction.
- Proactively identified potential challenges, developing contingency plans to mitigate risks and minimize impact on overall performance.
- Supported ongoing professional development opportunities for squad members through skill-building workshops or external trainings.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Applied Science - Accounting
Spokane Community College
Spokane, WA06-2017
GED -
Edmonds Community College
Lynnwood, WA04-2009
Skills
- Customer service
- Team leadership
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Customer engagement
- Taking orders
Certification
- Food Handler's Permit/License- County or city public health departments.
Timeline
Car Detailer
Qwik Mart Orca Car Wash
01.2025 - Current
Squad Member
MOD Pizza
10.2024 - 01.2025
Associate of Applied Science - Accounting
Spokane Community College
GED -
Edmonds Community College
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