Michael Hotaling
Valley Stream
Summary
Adept System Engineer with a proven track record at HTx Services, enhancing system efficiency and user satisfaction through expert support and proactive maintenance. Skilled in technical support and project management, I've mentored junior engineers and optimized IT infrastructure, significantly reducing downtime. My approach combines technical acumen with strong mentorship abilities to drive performance and team growth.
Overview
24
24
years of professional experience
Work History
System Engineer
HTx Services
09.2015 - Current
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
- Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
- Completed software updates and assessed security patches for optimized computer use.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Improved system efficiency by implementing and optimizing hardware and software components.
- Managed and monitored installed systems for highest level of availability.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Optimized networked software and operating systems by applying updates and patches.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
Senior Computer Operator
Citibank, NA
11.2000 - 08.2015
- Oversaw the health of multiple computer systems, escalating issues to support for timely resolution.
- Trained junior team members on best practices for computer operations, contributing to a more skilled workforce.
- Enhanced system performance by conducting regular maintenance and troubleshooting tasks.
- Provided basic end-user troubleshooting and desktop support.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Reduced downtime by swiftly identifying and resolving technical issues with computer hardware and software.
- Monitored system performance using advanced analytics tools that identified potential bottlenecks before they impacted productivity levels seriously.
Education
High School Diploma -
Valley Stream Central
Valley Stream, NYSkills
- Technical support
- Hardware and software installation
- Project management
- Incident management
- IT infrastructure
- Server management
- Application support
- Technical writing
- User support
- System troubleshooting
Timeline
System Engineer
HTx Services
09.2015 - Current
Senior Computer Operator
Citibank, NA
11.2000 - 08.2015
High School Diploma -
Valley Stream Central
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