Michael Howard

• Maintained team flexibility and embraced change to adapt within dynamic markets.
• Evaluated member's skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Oversaw day-to-day activities of 13 tour members fostering inspiring atmosphere to optimize employee experiences.

Ensured accurate and timely processing of customer orders by managing inventory levels, preparing shipments, and coordinating with carriers to meet delivery deadlines. Maintained organized warehouse operations, monitored stock levels, and implemented quality checks to improve accuracy and efficiency in the fulfillment process.

• Coordinated job site activities, enhancing client communication and field logistics efficiency.
• Identified system issues and implemented effective on-site solutions promptly.
• Delivered practical solutions on-site, ensuring minimal disruption to project timelines.

• Routed customer service calls while supporting contract workflows and data entry tasks.
• Managed order corrections and internal system updates to enhance operational efficiency.
• Utilized SAP and Excel for billing and shipping coordination.
• Assisted with logistical and safety procedures during COVID-19 pandemic.