Michael Howard
Portland,OR
Summary
Results-driven engineering leader with over 15 years of experience in hospitality. Proven track record in mentoring teams, developing strategic plans, and ensuring compliance with safety regulations. Committed to optimizing performance and driving initiatives that enhance customer satisfaction.
Overview
16
16
years of professional experience
Work History
Director of Engineering
IHG Hotels & Resorts
02.2010 - 01.2026
- Led engineering teams to enhance operational efficiency across multiple hotel properties.
- Developed and implemented long-term strategic plans for technology integration in hospitality services.
- Oversaw project management for renovation and construction initiatives, ensuring adherence to timelines and budgets.
- Mentored engineering staff, fostering a culture of continuous improvement and skill development.
- Analyzed performance metrics to identify areas for process improvement and cost reduction strategies.
- Directed compliance efforts with safety regulations and industry standards within engineering operations.
- Established partnerships with vendors to source advanced technologies that improve operational capabilities.
- Improved customer satisfaction ratings with proactive communication, addressing concerns promptly, and seeking feedback for improvements.
- Established robust safety protocols to minimize accidents, resulting in a safer working environment for all employees.
Education
Welding
College of Southern Idaho
Twin Falls, IDSkills
- Customer satisfaction
- Customer engagement
- Safety protocols
- Project scheduling
- Project management
- Employee development
- Budget development
- Performance optimization
- Engineering leadership
- Maintenance processes
- Safety meetings
- Maintenance programs
- Facility management
Timeline
Director of Engineering
IHG Hotels & Resorts
02.2010 - 01.2026
Welding
College of Southern Idaho