Michael Hoy
Wilmington,DE
Summary
Scheduling Coordinator for Northern California that has effectively worked with changing team and managing 50 engineers over many product lines. Effectively run projects to get medical practices qualified for government programs.
Overview
16
16
years of professional experience
Work History
Scheduling Coordinator
Agilent Technologies Inc.
07.2022 - Current
- Managed scheduling for 50 Engineers across multiple knowledge bases
- Managed Key account scheduling including reactive, Scheduled services, and Preventative Maintenance for accounts I.E. Genentech, Gilead, Thermo Fisher, ect
- Trained other schedulers on geographic and knowledge base issues for region.
- Worked on inventory management
- Meet and run meetings with Service Management team to resolve issues
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Implemented time-blocking and schedule notifications to optimize time management.
- Work with MRS, CRM, Qlik.
- Trainer for C4C phone and chat for scheduling
Implementation and Training Specialist
D'Souza And Associates
08.2012 - 07.2022
- Training of Intergy software for Ambulatory Practices.
- Problem resolution Training and communication on changes in government programs.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Documented participation and evaluated learning for each participant.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Provided constant training to staff on new features and applications of their computer systems.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Developed curricula, instructions, and documentation for practice and provider training courses.
- Coordinated administrative functions necessary to deliver and document training programs.
Registered Representative
Creative Financial Group, New England Financial
10.2008 - 10.2009
- Charge entry and error resolution Cash posting of insurance and patient payments Auditing Financial Journal Preparation, Preformed financial analysis of mid to small privately held businesses, providing specific consultation regarding employee benefits, 401K and 403B retirement plans, and buy/sell agreements.
- Consulted with individuals and families across multiple financial need areas including survivor benefits, retirement income, asset allocation, college tuition, disability benefits, and long term care.
Education
Master of Business Administration - undefined
Wilmington University
New Castle, DE2011
Bachelor of Science - Finance, Management information systems, Economics
University of Delaware
Newark, DE2008
Skills
- Certified Professional Coder
- Intergy EHR
- Intergy PM
- Intergy Practice Analytics
- Microsoft Office
- Problem resolution
- Online training experience
- Employee training
- Training material development
- Program implementation
- Project implementation
- Data analysis
- Job training
- Data organization
- Training Programs
- Training Materials
- Customer Support
- Business Administration
- CRM
- MRS
- QLIK
Timeline
Scheduling Coordinator
Agilent Technologies Inc.
07.2022 - Current
Implementation and Training Specialist
D'Souza And Associates
08.2012 - 07.2022
Registered Representative
Creative Financial Group, New England Financial
10.2008 - 10.2009
Master of Business Administration - undefined
Wilmington University
Bachelor of Science - Finance, Management information systems, Economics
University of Delaware
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