Python
Michael Huffstetler
Technical Support Manager
Newton,NC
Summary
Dedicated professional with a passion for Information Technology. A deep commitment to navigating changing environments and circumstances, embracing new challenges and learning opportunities, I thrive in collaborative environments and excel in Analyzing complex issues, and devising innovative solutions.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Technical Support Manager
Office Depot Inc
02.2015 - 07.2024
- Aiding technical support team and clients with technical issues, software and hardware configurations.
- Troubleshooting and resolving technical problems to ensure smooth operations.
- Offering guidance on utilizing technology effectively for enhanced productivity.
- Leading and supervising, including task delegation, providing mentorship and guidance to team members.
- Mentoring junior support staff, growing collaboration and learning within the team.
- Managing escalation procedures to ensure high-priority issues were addressed promptly and effectively.
- Improved client relationships through proactive communication and follow-ups on resolved issues.
Education
Associate of Applied Science - Programming And Application Development
Catawba Valley Community College
Hickory, NC 08.2022 - Current
Skills
Client communications
Software
Swift
HTML/PHP/CSS
JAVA
Visual Basic
C
Certification
CCNA: Introduction to Networks
Hobbies
In my free time I like to plan trips to places I've never been to, and enjoy participating in TTRPGS. I also like practicing and learning about Archery, Skiing, and Computer Hardware!
Work Preference
Work Type
Full TimePart TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsWork from home optionTimeline
CCNA: Introduction to Networks
11-2023
Associate of Applied Science - Programming And Application Development
Catawba Valley Community College
08.2022 - Current
Technical Support Manager
Office Depot Inc
02.2015 - 07.2024
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