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Dynamic Technical Support Manager with a proven track record at Scantron, excelling in software deployment and client relationship management. Expert in escalation handling and process improvement, I consistently enhance service delivery and client satisfaction, achieving high-quality standards while mentoring teams to exceed performance expectations.

IT Service Desk | End-User Computing (EUC) | Network & Telecom Operations | IT Infrastructure Management Results-driven IT Operations Manager with 14+ years of experience in IT Service Desk, End-User Computing (EUC), Network Operations (L1 & L1+), and Telecom Support (L2). Proven expertise in IT service management (ITSM), incident resolution, SLA adherence, and IT infrastructure deployment to ensure seamless business continuity and enhanced end-user experience. Key Expertise: # IT Service Desk Management & Remote Desktop Support (Windows, Mac, VDI) # EUC & IT Operations | ITIL-Based Service Management | Asset & Inventory Control # Network Operations (LAN/WAN, VPN, Firewall) | L1 & L1+ Network Support # VoIP & Telecom Operations (L2) | RingCentral Administration | Contact Center Optimization # Incident, Change & Problem Management | SLA & KPI Compliance # Vendor Management | Process Automation | IT Performance Optimization Certified in ITIL Foundation, AWS Certified Solutions Architect - Associate, and Level 3 Storage Administration, I bring a hands-on leadership style, ensuring high operational efficiency, team development, and superior IT service delivery. Passionate about leveraging technology to drive innovation, streamline processes, and enhance overall business performance.

Highly organized, proactive and punctual with a team-oriented mentality. A proactive team player with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Innovative Technical Manager enthusiastically seeking challenging opportunity to apply aptitude for evaluating processes to increase efficiency and maximize resources. Bringing 15+ years of overall experience, I would consider 3 C’s as my major strengths – Competitiveness, Confidence and Commitment.

Michael Huffstetler

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Technical Support Manager

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Associate of Applied Science - Programming And Application Development

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Associate of Applied Science - Programming And Application Development

Technical Support Manager

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