Michael Hughley
Sykes Enterprises, Inc.
Hot Springs
7
years of professional experience
Results-focused professional prepared to excel in fostering client relationships and driving engagement strategies. Possesses valuable experience in managing comprehensive campaigns that enhance customer satisfaction and loyalty. Known for collaborative approach and adaptability in dynamic environments, with strong skills in strategic communication and project management.
Work History
Engagement Specialist
- Received and responded to incoming calls and messages in a timely manner throughout shift
- Identified and professionally handled customer questions, complaints, concerns, and overall needs
- Provided sufficient answers and solutions to all customer queries
- Redirected customers to appropriate departments and teams when appropriate
- Generated leads for sales team by screening callers and identifying potential sales opportunities
- Met or exceeded call quotas and sales assist quotas, both personally and as a team unit
- Followed all communication procedures and policies during customer interactions
Personal Assistant for Eddie James
2 Years 9 Months- Work frequently with media equipment (ProPresenter, Professional light equipment, Professional camera equipment for live recordings and playback)
- Worked on ministry i.e. Pastoral studies, Worship leading, Music Theory etc.
- Organized schedules and appointments for senior leadership, ensuring seamless time management.
- Coordinated travel arrangements, optimizing itineraries to enhance efficiency and reduce costs.
Certified Nurse Aide
2 Years 4 Months- Perform CNA duties on a regular basis
- Work frequently and proficiently in COVID isolation units
- Work in long-term care units
- Work in memory unit
- Work in rehab unit
- Transport residents to and from medical appointments
- I have been asked to also lead in Bible study and devotion sessions for patients who have requested this
Pharmacy Technician
2 Years 5 Months- Worked in the shipping division to assist with shipping pharmaceutical medications for patients across the nation.
- Assisted the pharmacist in the preparation and distribution of medications, maintaining the drug inventory, and maintaining patient and pharmacy records in a manner consistent with all federal, state, and local laws and regulations, as well as pharmacy policies and procedures.
- Managed inventory levels, ensuring timely replenishment of pharmaceutical supplies.
- Operated pharmacy software for prescription processing and patient record management.
- Provided exceptional customer service by addressing patient inquiries and concerns effectively.
Sound Board Operator
3 Months- Operated sound boards for Hot Springs Dinner Theater Operated sound mixing consoles to ensure optimal audio quality during live events.
- Managed the stage lighting, ran cables, and helped provide set up for different bands.
- Helped serve the dinner to guests, clean the auditorium, and - as stagehand - provide complimentary services for the actors and singers.
- Monitored audio levels and adjusted equipment settings for clarity and balance.
- Conducted routine maintenance on sound equipment to guarantee reliability in performances.
Financial Services Representative
4 Months- Worked in the finance department as an accountant intern. Managed control for the intake of the money that came into the park.
- Assisted customers with inquiries regarding park services and financial transactions.
- Resolved customer concerns efficiently, promoting positive guest experiences.
Education
CNA - Certified Nurse Assistant
Associate - Business Marketing
High School Diploma
Skills
Experienced
as a musician
with working different sound boards and orchestrating live shows.
Problem-solving
Cross-functional coordination
Brand awareness
Project management
Attention to detail
Problem-solving abilities
Calm and professional under pressure
LANGUAGE ABILITY
Fluent in speaking and understanding spoken French
Fluent in speaking and understanding spoken Haitian Creole
Semi-fluent in Spanish
AWARDS
2014 Arkansas Boys State Representative, Recognized, in May 2021, as an notable musician and performer by the Hot Springs Sentinel Record on May 22nd 2021, Honored as a United States Junior Olympian for the 400 meter dash and the 4x4 relays
Timeline
Personal Assistant for Eddie James
Eddie James Ministries
04.2023 - 01.2026Read More
Certified Nurse Aide
Belvedere Nursing and Rehab
12.2021 - 04.2024Read More
Sound Board Operator
Devine & Associates
11.2019 - 02.2020Read More
Financial Services Representative
Magic Springs & Crystal Falls Water and Theme Park
07.2019 - 11.2019Read More
Pharmacy Technician
AllianceRX Walgreens Prime Specialty
03.2019 - 08.2021Read More
Hot Springs High School
High School Diploma
Read More
Engagement Specialist
Sykes Enterprises, Inc.
Read More
Arkansas Career Training Institute of The Ozarks
CNA from Certified Nurse Assistant
Read More
Arkansas State University
Associate from Business Marketing
Read More